Top telephone operator skills needed to get the job.

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sher63 in Phoenix, Arizona

91 months ago

Host said: What are the top 3 traits or skills every telephone operator must have to excel?

Can you suggest any tips or insights to develop your telephone operator expertise?

yes. these are not in any particular order, as they are all equally important.
BE PROFESSIONAL WHEN ANSWERING CALLS; "THANK YOU FOR CALLING ____", STATING YOUR NAME, COMPANY NAME, AND ASK "HOW MAY I DIRECT YOUR CALL?" LISTEN TO CALLER'S REQUEST, AND SAY SOMETHING LIKE: "JUST ONE MOMENT, PLEASE, THEN WHEN YOUR DEPT. IS REACH, SAY SOMETHING LIKE: "I HAVE A CALL FOR ____; TRANSFER BACK TO THE CUSTOMER AND SAY SOMETHING LIKE: "GO AHEAD, PLEASE." YOU NOW HAVE BOTH PARTIES ON THE PHONE TOGETHER AND YOU NOW DISCONNECT FROM THEM, AND PICK UP THE NEXT CALL.
I HOPE THIS HELPS YOU.

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Monika in Destin, Florida

89 months ago

How do you get a job being a Telephone operator? I am looking for a second job and I think this would be great.

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rishi in London, United Kingdom

79 months ago

Monika in Destin, Florida said: How do you get a job being a Telephone operator? I am looking for a second job and I think this would be great.

look monika i dont know much but all i can say you is that just try keep hardworking defenetily you will get job. And if you want jobs you must have good communication skill which includes good listening, good speaking,politeness in your voice,talk with the caller with his or her name if you know him or her despite he or her knows you

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