Top customer service manager skills needed to get the job.

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What are the top 3 traits or skills every customer service manager must have to excel?

Can you suggest any tips or insights to develop your customer service manager expertise?

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Dinah Kee in Lombard, Illinois

102 months ago

In my opinion the three top skills for a customer service manager are:

1. Excellent communication skills, both written and verbal.

2. Ability to coach, train and motivate team members.

3. Provide fair and open feedback.

These skills can be developed by reading magazines/books on the subject and following authors who study the subject of successful management techniques.

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