What do you enjoy most about your desktop support technician career?

Get new comments by email
You can cancel email alerts at anytime.
Comments (2)


What do you enjoy most about being a desktop support technician? What do you dislike the most? Is it challenging? Are there many opportunities to learn and advance?

What keeps you at your job?

Reply - Report abuse

Ed Tech in Boston, Massachusetts

102 months ago

DST can be quite rewarding, but like anything else, it has Pros and Cons, the aspect I personally enjoy the most is the face to face interactions with users and the satisfaction I get when I can solve the issue, educate the user "briefly" to prevent re-occurrences, basically, Customer Satisfaction.

Now the Cons, it's a very unpredictable work environment, no comfort zones here, you constantly being challenged, not by your work, but by your peers, lots of pressures to climb the perceived IT Ladder (Often without understanding current responsibilities) into Management, Network or System Admins to CIOs. Opportunities to advance as you learn more advanced skill are definitely available, no limits here.

Good Luck.

- Was this comment helpful?
Reply - Report abuse

» Sign in or create an account to comment on this topic.