Getting a help desk analyst job.

How did you get your start doing help desk analyst work, and what career moves did you make to get to your current position?

Do you need a particular educational background?

what educational background do you need to be a help desk analyst

Host said: How did you get your start doing help desk analyst work, and what career moves did you make to get to your current position?

Do you need a particular educational background?

I have placed many people in Help Desk positions that have no degrees. It helps to get some certs under your belt (such as A+, MCP, Help Desk, etc.) and have some kind of a Customer Service background. The rest is getting your foot in the door with a company that provides training and plenty of ramp up time.

I started out as an Help Desk intern in my current company. I had about a year experience from the army, but no formal educaiton or certificaiton. The company then hired me as a full time HDA and sent me to training. 2 years later I'm a tier 2 tech with an associates degree and 3 certs under my belt. If you can find an internship with a good company, that's the best way to go if you have no experience.

I am looking a job in any software company related to database technologies? can anyone guide me

Lisa Nabors in Houston, Texas said: I have placed many people in Help Desk positions that have no degrees. It helps to get some certs under your belt (such as A+, MCP, Help Desk, etc.) and have some kind of a Customer Service background. The rest is getting your foot in the door with a company that provides training and plenty of ramp up time.

and how do you get your foot on the door in a company when there's no company out there that takes people with no experience.All they want is people with experience....do you have any advise?

Cristyna in Mcdonough, Georgia said: and how do you get your foot on the door in a company when there's no company out there that takes people with no experience.All they want is people with experience....do you have any advise?

I find that its not all about your experiance or education. It is more about the company and how you present yourself. I have learned that a lot of these types of jobs depends on your phone skills. If you are not good with tlking to people then forget about it your not going to find a job. When the interviewer calls you even to set up an interview you want to be at your best when you speak to them on the phone. If you "suck" on the phone then you are not getting the job. My current postion i am a jr helpdesk tech. I do a lot of password resets and account unlocks and i deal alot with troubleshooting. The place didnt hire me on my degree it was about how i handled myself on the phone.