Interview Preparation

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Do you have any tips to help prepare for an upcoming help desk technical support interview?

Are there common interview questions that come up again and again?

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McArthur Joseph in Savannah, Georgia

87 months ago

How could i get in touch with this company

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McArthur Joseph in Antioch, Tennessee

87 months ago

Please send me all available jobs in the information technology field in the local nashville antioch area, or a link to relative agency for referral

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Ilya in Silver Spring, Maryland

80 months ago

McArthur Joseph in Antioch, Tennessee said: Please send me all available jobs in the information technology field in the local nashville antioch area, or a link to relative agency for referral

Hey below you'll find the technical quiz an employer gave me as part of an interview. Hope it helps.

Define these abbreviations or terms:
HTML
CGI
URL
MIME
HTTP
FTP
Telnet
Shortcut or alias
IP address
DNS
Windows NT Domain
Windows NT Share
Postscript
Database (field, record, table)
ISP
http Content Header
web proxy server
What do these items have in common, what are they examples of?
(Ethernet, ATM, Token Ring, FDDI)
(TCP/IP, AppleTalk, NetBEUI, IPX/SPX)
(Java, C++, Perl, Visual Basic)
(JPEG, GIF, TIFF)

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Ilya in Silver Spring, Maryland

80 months ago

Problem:
You receive a Microsoft Word document from another user on a floppy diskette. You
open the document and decide to change the document’s orientation from portrait to
landscape by using the Page Setup command from the File menu. After the change, you
see that all the lines of your text stop half way across the page instead of flowing to the
new right margin. Why and how might you fix it?
Problem:
A user walks up to you at the support desk and complains that an e-mail message sent to
a colleague at another university has been deemed undeliverable and returned. What
steps would you take to resolve this issue?
Problem:
User calls to say that “our web site is down.” What steps will you take to resolve this
complaint?
Questions:
If you use Windows Explorer (or the Macintosh Finder) to drag a Word document from
one disk to another disk, what will be result?
If you use Windows Explorer (or the Macintosh Finder) to drag a Word document from
one folder to another folder on the same disk, what will be the result?
If you use exclusively Windows Explorer to drag a program or application from one
folder to another folder on the same disk, what will be the result?
If you drag a Word document to the Windows Recycle Bin or the Macintosh Trash Can
and then change you mind, can you retrieve the document? How?
If you drag a Word document to the Recycle Bin or the Mac Trash Can and then empty
the container, can you change your mind and retrieve the document?
What tool is provided with Windows to repair disk directory damage? What tool is
provided with Mac OS for the same purpose? Unix?

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Ilya in Silver Spring, Maryland

80 months ago

What tool is provided by Windows to edit a text file? Mac OS? Unix?
In the context of a spreadsheet application, distinguish these attributes of a cell:
Value
Formula
Format
Give one precaution you should take before installing a new application on a computer.

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lauren in Atlanta, Georgia

48 months ago

thanks very resourceful

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