I've had yet another questionable experience at Massage Envy. Here is what happened. Is this normal?
I went in for my first-ever 2-hour massage. I assumed the 2-hour massage would be the same techniques as 1-hour or 1.5-hour massage, but with more time spent on each area.
I was wrong.
I really think this woman ran out of moves and started making things up, because I have never experienced these techniques during a massage.
She began with my feet, which I had never experienced.
At one point, when I was face-down, she sort of stuck her thumb into my arm pit, left her fingers resting on the skin pointing toward my shoulder, arched her fingers almost like they were sitting on piano keys, and then started moving her hand like she was waving at someone, which ended up feeling like she was scratching the letter "C" into my skin.
She did the nail-scratching thing again on my legs.
I've never had a massage therapist scratch me before.
The really weird thing that she did was, when I was face-up and we were close to the end of the 2 hours, she put 1 hand on each side of my leg, rubbed straigt up toward my knee, then her hands separated with 1 hand going around the outside of the kneecap. Then she came back and made circles around the outer edge of the knee.
I was starting to feel like my kneecap was going to be popped like a giant zit.
Then, when I almost couldn't take it any longer, she started rubbing in circles going inward toward the middle of the kneecap and PUSHING on the kneecap.
I was ready to scream.
Is this normal?
Should I complain?
Last time I had a bad experience at Massage Envy I was totally honest when they sent their email survey, yet I never heard a word from anyone to find out more. That was when the massage therapist wouldn't stop talking and said things like, "You know, you should really have your thyroid checked." Um, I realize I'm overweight but it wasn't appropriate for her to say this.