I'm a new tech at Walmart pharmacy, i'm still confused on using the Connexus system such as billing problems and insurance info

What are the steps to solve billing problems such as INCORRECT NDC NUMBER, REFILL TOO SOON, etc. or anything else would be helpful? thanks for the replies.

Ask your co-workers, thats what they are there for.

for the life of me, i do not see why people get jobs, then post on a forum asking for help on how to do the job...ask the people who hired you...

i would like to request to send me current opening in il-dupage county for PHARMACY TECH.
E-MAIL
PARMARINS@YAHOO.COM
THANKS,
ARTI PARMAR

vincent in San Bernardino, California said: What are the steps to solve billing problems such as INCORRECT NDC NUMBER, REFILL TOO SOON, etc. or anything else would be helpful? thanks for the replies.

I've been working at Wal-Mart pharmacy for about a month and I still have some things to learn about Connexus. Just recently I had to train to do Input and Drop off and answering the phone. What I learned is that if it's the right drug but a different NDC number, I make sure that there are 5 numbers in the first group, 4 in the next group, 2 in the last group. If not, then just add a 0 the the beginning of the group missing the number. Or I go to the computer and go to Product quote (F8) and type in the drug name, strength, and quanity. There, it would tell me the NDC number, price quote, and how many on hand; and if there is a generic brand. If you're in filling, you can't really get anything wrong. The pharmacist has to do the four point check before it goes to filling to make sure it's the right drug on the prescription. I have to ask my co-workers if I don't know what to do.

incorrect ndc number message when billing insurance usually means that that insurance company doesnt cover that drug with that ndc number anymore. that usually happens a lot with medicaid and medicare and state funded programs. just try to tell the patient that you need to get the doctor to call the insurance company for a Prior authorization or just change it to a different manufacturer before the patient gets back to pick up. you cant fiz a refill too soon with an insurance company. its its not a CII-CV then they can just pay outright for it but if its a control they have to just wait for it

how much does pharmacy tech start out at walmart if you passed exam and state certified

Walmart starts you off at $12 hourly pay and after 45-60 days they can higher it depending on the improvement that you have made. Also when you get a message saying REFILL TO SOON it also means that the patient still has some medication left and still needs to finish there monthly supply before the Insurance company can pay for another months supply.

Walmart Tech in Downey, California said: Walmart starts you off at $12 hourly pay and after 45-60 days they can higher it depending on the improvement that you have made. Also when you get a message saying REFILL TO SOON it also means that the patient still has some medication left and still needs to finish there monthly supply before the Insurance company can pay for another months supply.

Two days ago, Downey, I live in Downey and work at the Walmart in Santa Fe Springs. I've been there about a month.

To be a Pharmacy Tech what are the steps? Which book I should buy, then what should I do?

vincent in San Bernardino, California said: What are the steps to solve billing problems such as INCORRECT NDC NUMBER, REFILL TOO SOON, etc. or anything else would be helpful? thanks for the replies.

I started working at walmart pharmacy a month a go and they expect you to know everything. insurance you put in as you get new cards. i dont have to dill with the billing problems. I do have to subtitute if they wont to pay cash instead of using their insurance. do input of sigs and i have to do allot of other things. I am going to take my national exam so i can get in the hospital. how much do you make at walmart as a tech where you live? i think my pay sucks.

You're not going to know everything in a month. In fact, my first day I asked the girl how long it takes to learn the job and she replied, "never". I'm certified and they started me at $12/hr. Contrary to popular belief, working at McDonalds in California does not pay $12. Probably $8, the minimum wage. If you get a job in a hospital, keep in touch, let me know.

why ask us? Ask your co-workers

Lynn in Park Forest, Illinois said: why ask us? Ask your co-workers

That's what you end up doing. The problem is some co-workers are better teachers than others.

I work for Abq Health Partners we do ambulatory care here. I serve 54-60 clinics with meds and compounds for in clinic use and i prepare IV mixtures for Rheumatology Patients (Orencia,Remicade,Rituxan....etc)and I only get paid 11.65. I just completed my sterile products training and testing and i feel like they are screwing me over with my pay is there anyone that feels they are in a worse situation???? Maybe it will make me feel a little better.

that pay really sucks. i am a certified pharmacy tech at walmart and only make ten an hr. all the things i have to do and know when a patient comes to my window not to mention everything else we should make eighteen and hr. I use to work production and made seventeen. what we do is crutual. we help people we work in medicine. you should be making twenty five for what you do. I just think all of us should go on strike one city or state at a time. doctors get paid really high. they need us all of them, everywhere. pharmacist make alot of money even at walmart but us tech get low pay. we do everything. get back with me.

anonymous in Greenville, South Carolina said: I've been working at Wal-Mart pharmacy for about a month and I still have some things to learn about Connexus. Just recently I had to train to do Input and Drop off and answering the phone. What I learned is that if it's the right drug but a different NDC number, I make sure that there are 5 numbers in the first group, 4 in the next group, 2 in the last group. If not, then just add a 0 the the beginning of the group missing the number. Or I go to the computer and go to Product quote (F8) and type in the drug name, strength, and quanity. There, it would tell me the NDC number, price quote, and how many on hand; and if there is a generic brand. If you're in filling, you can't really get anything wrong. The pharmacist has to do the four point check before it goes to filling to make sure it's the right drug on the prescription. I have to ask my co-workers if I don't know what to do.

go to f8 put in the drug and you can see how many you have on hand. how much do you make there. I just started at walmart. first job as a pharm. tech i make ten a hour. You have to do everything. I hope after some experience i can get in a hospital and make more money. or maybe its just walmart that sucks. get back with me.

Learn the job well. Then tell them you want a raise or you'll walk. Break their balls.

Ok I have been working in Wal mart Pharmacy about a week now, and dont know a lot about using the Connexus system. All i know is when a customer comes in they give you a prescription paper, and then you ask them month and date of birth. After that you put it in the computer and find the name, then you scan it and hit accept. Ok now the hard part is inputting anyone give me some tips and advice of inputting. And what to press?

Thanks

I've been working at wal-mart for 4 months now..I just got certified. I usually do everything from drop off, input, filling to 10 day and EOD's. Best way for input is to try to memorize the sigs such as the most common is 1qd ( take one tablet by mouth everyday). The more u practice, the better u get.

-so u hit F5 for new work
- after looking at the rx, change the date
- then type in the medicine name..i usually put the first 3 letter and the strength.
- hit tab if u want to move to the next line..then put in the quantity..and the sig
- finally put in the prescriber last 3 of last name and first 3 first name..if there is no prescibers name on the rx, then try with DEA number, npi or telephone number.
- hit accept and ur done :)

I learned this on my own..ppl at my work werent even helpful at all..now they all hate me cuz i knw more than them.

If you check ahead of time to see if you have the medication (F8), you can get the NDC number there and use that to enter in the Rx.

Adam in Lansing, Illinois said: Ok I have been working in Wal mart Pharmacy about a week now, and dont know a lot about using the Connexus system. All i know is when a customer comes in they give you a prescription paper, and then you ask them month and date of birth. After that you put it in the computer and find the name, then you scan it and hit accept. Ok now the hard part is inputting anyone give me some tips and advice of inputting. And what to press?

Thanks

Holy moly, you shouldn't be at the window if you don't know how to imput. You need to shadow someone for a day or so, see what to do, and take notes. There are manuals for this on the wire. Have someone print it for you. You just have to memorize the sigs codes, I work at Wal-Mart, you can print a lot of stuff off the wire, or on the internet. good luck.

I started working at Walmart a couple months ago, my co-worker said that towards the end of the shift when patients are asked to pick up their meds the next day, in connexus you have "Tommorow" and " Will Pick Up" my co-worker insists that I scan the rx's with the "Will Pick UP" even though customers will come in the next day to pick up their meds, she won't give me an explanation, can anybody?

cindy in Albuquerque, New Mexico said: I started working at Walmart a couple months ago, my co-worker said that towards the end of the shift when patients are asked to pick up their meds the next day, in connexus you have "Tommorow" and " Will Pick Up" my co-worker insists that I scan the rx's with the "Will Pick UP" even though customers will come in the next day to pick up their meds, she won't give me an explanation, can anybody?

Well, you'll never know when people will come by and get their meds. Sometimes they'll say they will come tomorrow and get it, but will be there right when you open. What I heard is to set up the pick up time as "Will pick up" and change to pick up time for 15 mins til closing and get it filled before you leave for the night. If you put it in as "Tomorrow" the system will automatically set up the time for 11:00am but their meds probably won't be done by then. So if you do need to set up the pick up time for "tomorrow" be sure to tell them what time they will be ready. I usually tell them after lunch or to call before they come in. Hope this helps!

usually when you put tomarrow and tab over it will set a time but if you click on the little arrow right beside the time you can put in anything you want. If you put in store it does go right to fill. if there is no orders to fill and you set it for tomarrow it goes right to fill anyway. My problem is finding the stupid doctors when i try to input fast. at the walmart i am at they want you to input right after each cutomer even though someone is hovering over you waiting for you to wait on them. i have been at walmart over three months, no raise until i have been there a year i went in virginia certied, just took my national exam and still didnt get a raise. It has to be the worst place i have ever worked. Pharmacy tech. are way underpaid. At least at walmart.

rosebud in Richmond, Virginia said: usually when you put tomarrow and tab over it will set a time but if you click on the little arrow right beside the time you can put in anything you want. If you put in store it does go right to fill. if there is no orders to fill and you set it for tomarrow it goes right to fill anyway. My problem is finding the stupid doctors when i try to input fast. at the walmart i am at they want you to input right after each cutomer even though someone is hovering over you waiting for you to wait on them. i have been at walmart over three months, no raise until i have been there a year i went in virginia certied, just took my national exam and still didnt get a raise. It has to be the worst place i have ever worked. Pharmacy tech. are way underpaid. At least at walmart.

You can find doctors by DEA, phone number. Sometimes you just have to input the Dr as new and put need info for everything.

Yes all that is true. However it depends on how you handle the script after u select tomorrow. The pharmacist in charge that works at my walmart does let you put the script in for tomorrow however the script will be in fill before we close. Say if a person drops off a script at 8:55 and we close at 9. We will go ahead and drop it for tomorrow but before we leave we will input it and four point it. That way it will allready be in fill. Cuz get this. I think i figure out how connexus works. say if u put it in for tomorrow and jus leave it there in input for the opening tech. when u open up the nxt morning it will never come up because when u open in the morning you have so much in the troubleshoot que thats waiting to be resolved, the system will keep bringin trouble to u and will never bring up input. this al ready make the script not ready when it spose to be cuz of course u have about 40 scripts or so to fill to and once u release trouble they go to fill so it go up bout 60 n fill and then u input. once u input it the pharmacist still have to 4 point it before it go to fill and once it make it to fill da system will keep it at the bottom cuz of all everything else that been waiting to be filled. so we make sure it in fill before the nxt morning that way it will come up more quicker and will be ready for pickup when the patient comes. I am a tech but sometime i have to work the register and sometime i cheat. lol when a patient come to pik up and its not ready i will MANUALLY update the pick up time by goin to f6, typin in the name and adjusting the time. like if its 4:30 and the script was spose to be ready at 4:15. i would change the time to like 2:15 that way it will come right up no matter what. I usually have to do this alot cuz sometimes I work wit nonfunctional ppl and they just move slow. So to keep cust from lookin at me as if i have turtles circlin my head i make sho it ready

vincent in San Bernardino, California said: What are the steps to solve billing problems such as INCORRECT NDC NUMBER, REFILL TOO SOON, etc. or anything else would be helpful? thanks for the replies.

All pharmacies use different computer programs. To change an ndc is different for every system. You need to ask a senior tech and then write it down!! you wil be doing this many times a day. Some times you are out of your normal stock and your supplier sent you something different or you changed to a different brand. Always change ndc numbers! dont try and slip it by. Also diffent package size is a very common thing when filling a script. Change it so the next tech can do their job faster and it will keep you inventory correct and thus keep your head pharmacist happy. If its to soon for a refil then tell the customer you will have to fax their doc or suspend it until correct date. If its a online refil then suspend it with the right code and call the patient to let them know not to come in until the right day or let them know they will have to ask their doc if they can have it early. like a vacation override. Sounds like you need to write down procedurers so you dont have to keep asking same questions.

gl

Phil in Carson City, Nevada said: All pharmacies use different computer programs. To change an ndc is different for every system. You need to ask a senior tech and then write it down!! you wil be doing this many times a day. Some times you are out of your normal stock and your supplier sent you something different or you changed to a different brand. Always change ndc numbers! dont try and slip it by. Also diffent package size is a very common thing when filling a script. Change it so the next tech can do their job faster and it will keep you inventory correct and thus keep your head pharmacist happy. If its to soon for a refil then tell the customer you will have to fax their doc or suspend it until correct date. If its a online refil then suspend it with the right code and call the patient to let them know not to come in until the right day or let them know they will have to ask their doc if they can have it early. like a vacation override. Sounds like you need to write down procedurers so you dont have to keep asking same questions.

gl

your pay will increase with your time on the job and town you work in. a small town wont pay as much as a giant city might. You should however get a raise when you get your CPhT!!! If after talking with your head pharmacist they say no then you should apply somewhere else!!! Getting your CPhT is a giant step in making sure no mistakes are made. This is a nation wide problem and being certified should be manditory for all tech. These retail places who push out 600 scripts or more a day are not the best place for advancement and these are the same places overloading their pharms and their tech. This is uncalled for and these places like walmart and cvs will pay the price eventually. the giant med co's are already paying giant fines for messing with AWP prices. There will be standards upcoming for pricing and for staffing and certification. There are way too many kids who dont know even basic math filling.

Phil in Carson City, Nevada said: your pay will increase with your time on the job and town you work in. a small town wont pay as much as a giant city might. You should however get a raise when you get your CPhT!!! If after talking with your head pharmacist they say no then you should apply somewhere else!!! Getting your CPhT is a giant step in making sure no mistakes are made. This is a nation wide problem and being certified should be manditory for all tech. These retail places who push out 600 scripts or more a day are not the best place for advancement and these are the same places overloading their pharms and their tech. This is uncalled for and these places like walmart and cvs will pay the price eventually. the giant med co's are already paying giant fines for messing with AWP prices. There will be standards upcoming for pricing and for staffing and certification. There are way too many kids who dont know even basic math filling.

if you r certified then try applying at a hospital. there are dozens of routes you can take at a hospital. your work load might not change but conditions will be a little better and your knowledge will count and move you forward. You can teach after 2 years i think and that sound like a good way to go. people r in desperate need of education in our field. also alot of docs are now dispensing out of their office and they need a dispensing tech to run things. !!!! gl

Walmart Tech in Downey, California said: Walmart starts you off at $12 hourly pay and after 45-60 days they can higher it depending on the improvement that you have made. Also when you get a message saying REFILL TO SOON it also means that the patient still has some medication left and still needs to finish there monthly supply before the Insurance company can pay for another months supply.

What Walmart do you work for?

rosebud in Richmond, Virginia said: that pay really sucks. i am a certified pharmacy tech at walmart and only make ten an hr. all the things i have to do and know when a patient comes to my window not to mention everything else we should make eighteen and hr. I use to work production and made seventeen. what we do is crutual. we help people we work in medicine. you should be making twenty five for what you do. I just think all of us should go on strike one city or state at a time. doctors get paid really high. they need us all of them, everywhere. pharmacist make alot of money even at walmart but us tech get low pay. we do everything. get back with me.

I agree 100%

Walmart Tech in Downey, California said: Walmart starts you off at $12 hourly pay and after 45-60 days they can higher it depending on the improvement that you have made. Also when you get a message saying REFILL TO SOON it also means that the patient still has some medication left and still needs to finish there monthly supply before the Insurance company can pay for another months supply.

The starting pay is not always $12 an hour. It depends on the past five years work experience and the walmart location.