Top service writer skills needed to get the job.

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What are the top 3 traits or skills every service writer must have to excel?

Can you suggest any tips or insights to develop your service writer expertise?

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bobmann1954@yahoo.com in Phoenix, Arizona

70 months ago

I would like to know if vocational training is a pre-requisite for this job.

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bobmann1954@yahoo.com in Phoenix, Arizona

70 months ago

I am interested in knowing the educational requirements of the employer.

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roadking06

35 months ago

any more?

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jessicabann@gmail.com in Buckeye, Arizona

25 months ago

Communication is key in this position. You must be able to maintain a strong line of communication between the technician's findings and effectively relaying the repair plan to the customer.

Prioritization is also another key strength. This position requires you to work in a challenging high stress environment which is why prioritizing and planning is essential. It is the difference between being reactive and proactive. Example: The technician runs into unforeseen issues (broken bolts, rusted components, etc.) Although, you have invoices to close, it is imperative to be proactive; communicate this to the customer immediately instead of waiting until the repair should be complete and having to break the news (reactive). Attempt to resolve a potential problem and avoid reacting to a problem that has already escalated.

Continuous Improvement. Constant analyzation of your procedures and self performance always in search of a more efficient way to perform daily tasks and improve yourself.

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