BEWARE DIAL-NLS.COM, NEXT LEVEL SOLUTIONS, FRESNO CALIFORNIA. CONSUMER/PROFESSIONALS ALIKE.
I have never experienced such a rude and arrogant group of people in my life. This company is definitely a fraud. I was interested on training a few salespeople with Customer Service skills. I reached an agent (Nicholas) who immediately became agitated after my 3rd question. He replied " So, are you subscribing to our service?, or what, I am kinda busy "A brief argument ensued, I then asked for a supervisor.)-- Then, you would NOT believe what he said, and in this day and age! " Are you Stupid? he asked " Cause you sound it", " Do you speak to your wife and kids in that manner ?" " Go F yourself and on and on....My G-D! I was shaking! He hung on me. I called back and explained my situation to a different rep (didn't get a name I was so flabbergasted) she asks " Did you say anything to tick him off, I think you did. "
Obviously, and I heard whispering in the backgroung, that he was next to her, coaching.
So I hung up and immediately began writing this thread.
I want it made clear that a Company priding themselves on Customer Service and good phone skills has really screwed up. I am a member of the California Institute Of Technology and deal with Companies all day long. I make referrals after referrals specifically in the telecommunications industry and will go out of my way preaching to avoid Dial-NLS.com.