My name is Randy Hernandez, and I am the CFO of Premium Outsourcing Services.
We have a call center in the Dominican Republic with 50 seats available at this moment and the ability to ramp up to a few 100 very quickly.
The Dominican Republic is not only physically close to the U.S. mainland, but its cultural affinity also makes it easier to find skilled bilingual agents at a time when the labor pool is tight.
Located in the heart of the Caribbean region, the Dominican Republic occupies the eastern two-thirds of the island of Hispaniola. Accessible by air from New York (3 hours), Miami (less than 2 hours) and San Juan (45 minutes), as well as several major cities in Europe, Central and South America.
Inbound call center services: Outbound call center services:
Consumer response follow-up
Spanish Language Services
Toll free response
Direct mail response
Direct TV response
Direct Radio response
Print media response
Product technical information
Interactive voice response
Sales lead qualification
Database updating and cleansing
Technical support Ã¢â‚¬Â¢ Spanish Language Services
Direct mail follow-up
Contacts with decision makers
Information and literature fulfillment
Up sell/cross sales campaigns
At this time we are considering working with companies that are in need of any of these services and we are also willing to work with brokers.
Feel free to look at our website at: