The company prides itself in being a leader in providing excellent care for senior citizens, but unfortunately they continue hiring the most underqualified staff imaginable: They have this policy of encouraging employees to refer friends and/or relatives for employment, and what that has caused is a cadre of absolutely horrible workers who only care about working their scheduled 8 hours, doing the absolute bare minimum, and not caring about actually providing excellence. And since they are mostly friends, relatives and/or neighbors, they all protect each other, pass on their bad habits and continue the chain of despondency and laziness.
Another thing that boggles the mind, is how this company, which caters to a predominantly upscale, high-end clientele, continues hiring people that can only be described with the slang word "hoodrats": loud, abrasive, confrontational, unable (or unwilling) to speak proper English, and just plain lazy.
And they actually have people like that working the front desk!!!!
Any employee that doesn't belong to that clique, gets ostracized and becomes a pariah...and management seems to always look the other way.
It's amazing. And frustrating as heck.