What is standard pay for tech suport in Silicon Valley?

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winterwind in Hayward, California

23 months ago

I just got offered a tech support job at a software company in Silicon Valley. I have a little over a year of experience at another software company doing pretty much the same thing. They're offering me $17/hour, which I find low. The company is about 500-600 employees, and they still consider themselves a "start up" because they haven't gone public yet.

I want them to bump it up to at least $19, which I feel is still kind of low (at least compared to my last job). Anyone else work in this industry and familiar with rates for these types of positions?

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winterwind in Hayward, California

23 months ago

They are offering me stock options, but I'm not sure if it's substantive. It's 1500 shares over 4 years, and I would need to stay at least one year to collect the first fourth. My tech support role will basically be troubleshooting issues that customers e-mail or call in.

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