St. John/PSSI

If you see an ad in the Tulsa World for PSSI? RUN, RUN, RUN. I worked for this company 10 plus years and the first 8yrs were great!! Then the "food chain" got overhauled, now they have idiots running it. They would not spit on their employees if they were on fire. Horrible place to work for. Upper management is a Klan and spend alot of time boozing it up after hours when not sleeping around with each other. I know this sounds to made up but it is the god's honest truth. If you dont believe me, ask someone that works for PSSI. St. John Medical Center is great but their side kick OMNI/PSSI needs to be really looked at hard. PSSI upper management is all women. They spend a lot of time creating changes just because they can. I can not believe how much it has changed in the last several years. They write off money left and right that belongs to the physicians

I agree, I use to work for PSSI and everything she said is true. I won't use names but one director has 4 relatives working for her. Another Director has a relative that was hired on as a Director. HMMMM!! It has become a big ole family thing!!! (not in a good way either) So dont expect to get anyone to side with you if they have done you wrong. It wont happen cause they are all related one way or another!

I applied for a position at the business office located at pine & harvard, After interviewing with the manager???? I wouldnt work there if they paid me 20.00 a hour. There is something wrong with her, Seriously!!

I am so glad to have stumbled across this. They offered me a job, and after researching the company (PSSI/OMNI) and meeting several people that has worked for them, I declined the position. I am new to Tulsa and it seems like everywhere I turn, I run into people that are either patients or ex-employees of this company. Not very many say good things about them. Too, too bad

WOW!!! Seriously? I'm sorry that ya'll have had such horrible experiences and managers. I will say that not all my managers have been my favorite and there was one that had me considering transferring out but when she got fired, life got better. There will always be a bad apple in the bunch no matter what office you're in. I, however, work in Claremore and LOVE IT!!!! I have been there for 10 years. Yes, the pay is crappy but the benefits are decent. Yes, we're the step-child of the whole SJMC organization because of our location but our staff/manager are top-notch and make a great team. And we've also been called Scaremore by administration because our docs are picky and want things done a certain way, but doesn't every doc deserve that respect and courtesy? And, people??? If you're only working for SJMC or PSSI for the money, you're the crazy one. They don't pay what we're worth but if you went into the business for the right reasons, the money wouldn't matter. Its the satisfaction on the patient's face, the peace of mind that they know someone cares. I understand we have to make money to live and I, like everyone else, struggle with making my wages last, but nothing compares to the joy I feel when a patient is taken care of and they thank me for everything I've done, even if all I do is take their vitals. The patients are what have kept me there and they are who continue to keep me there... So to them I say THANK YOU!

The first posting I read had it RIGHT! RUN AWAY! I have never been so undervalued or disrespected in my life like when I worked there. The hard workers get crapped on and the slackers keep slacking. They pay you next to nothing. PLEASE NOTE: PSSI is NOT the same as the OMNI Clinics. PSSI bills for OMNI. There is too much nepotism and cronyism for it ever to be a good place to work... Worst job I have ever had in 30 years.

I have lived in Broken Arrow for over 20 years and have always heard great things about St. Johns.

St. Johns is great. PSSI is bad. It is under the St. John Health System, but ran by a different administration. It pays the bills. Still I would not recommend that place to my worst enemy.

PSSI and Omni are the same, sorry Kathy but you are wrong. The only difference is Omni, St. John Specialists (on Omni side) and PSSI Business Office all have different directors. But as you go up the food chain (hamburger helper food chain I might add) the same few people are in charge of it all. All the directors share the same floor on campus, they all are entertwined. Their are a few good managers in the clinics, but when you look at how many clinics they have and you only find a couple of good managers in their clinics? I think that screams something is wrong. Rachel-All off campus clinics are step children, not just Claremore. To me its a waste for you to have been there for 10yrs and still the pay is crappy??? I know for a fact other healthcare systems pay way better than OMNI and so for me to believe what you posted is alittle hard when you say you stay for the satisfaction of the patients because you can go to another place and do the samething, be valued better with better pay if that was the case, especially in this economy. You must be married to someone that makes decent money or you wouldnt be there for "The patients are what have kept me there and they are who continue to keep me there"....sorry hard to believe.

I worked for PSSI 7 years ago. I started out as a receptionist in Administration and then was accepted into the "Coding Compliance" program. It was wonderful at first, they paid for my education, books, and exam to become a certified coder and I have been in the field for 7 years. Thank you PSSI, for giving me the education, paying for it and then setting me free to gain more experience and be free from your ridiculous office politics, back stabbing, sex behind closed doors between MARRIED directors including the medical director at that time. St. John is one of the best hospitals in Tulsa and I would have been proud to work for THEM rather than go through what I went through working for PSSI. I don't know who is in Administration at PSSI today but I can tell you, when I was in Admin it was disgusting. It was a Grey's Anatomy scene daily. I was used and taken advantage of when the coding compliance program began. I worked myself to death to get the program off the ground and create spreadsheets and reports for OMNI doctors to see what we were doing for them. My grandfather passed on the 8th floor at St. John and I was under the care of a physician for depression right after. I was unable to return to work for a week due to the medication. I was fired by...what is her name? Can't remember but she took Jan Manke's place as the manager over the compliance program. BIG MISTAKE. HUGE. Doesn't matter, I got my unemployment because I was fired while under the care of my physician. I soon ventured off to contract coding and flew all over the US where the credentials PSSI paid for gave me MORE experience. I now work at Saint Francis and have never worked for better supervisors or doctors in my entire coding career. We are a TEAM. There is no sex, no favoritism, no micro managing, no family members hiring family members, no clinic managers ON MEDS because they are so fearful of reporting to directors. Do NOT work for PSSI! St. John should cut them loose.

Wendy said: I applied for a position at the business office located at pine & harvard, After interviewing with the manager???? I wouldnt work there if they paid me 20.00 a hour. There is something wrong with her, Seriously!!

Was it Sue? Or Susan? Can't remember the last name. If so, I feel your pain. I worked for her.

I work there right now.. And its true that you can never do enough. Good job or thank you are words I've heard once in the span of time I've worked there. And the comment I read earlier is way too true. The hard workers just get more work while the slackers get the exact same pay raises. There is no incentive to do anything above and beyond. Management is never there when you need them nor do I think they have any idea what it is we do. technology is lacking to the point that systems are allways screing up, they wont shell out for the most up to date software,, (seriously its like working in DOS) and youre lucky if you get proper training on anything. What else,, yes the whole hire within the family is true,, even direct managers hire their friends whom they take to lunches and meetings. We have no idea what it is they do besides look at wikipedia if theyre even in the office. Sad sad state of affairs.. Upper management might know about it if they ever took the time to leave their precious campus. Hell even our director shipped out and hasnt been seen since.

I was Rachael's manager in Claremore for three and a half years. I promise you that what she said is true. I always told my staff if they are here for the money, then they have it all wrong. We worked together to create an environment that we loved to come o everyday. We made Claremore the best clinic in OMNI, because we wanted it to be the best clinic in OMNI. We had a staff of 24 medical professionals, and I am very proud that we had 20 months with 0 turnover. Everyone of them could have gotten hire paying jobs down the street, but most of them preferred to stay where they were cared about. My boss, Emily Glynn is a fantastic leader always looking for ways to improve the care we provide. I embraced that, so did my staff, and our office was always doing things to improve the care we provided and improve our own level of satisfaction. True, nepotism runs deep in within PSSI, but not one of those relatives underperformed or didn't deserve to be given the opportunity they were given. In my time there, Merri, Sandi, Emily, Brian, and Regina all carried themselves professionally and genuinely cared about their managers. The only complaint I have is that there were no performance based incentives for the staff that worked the hardest and performed the best, so we created our own. I couldn't offer them higher pay, but I was able to provide them with the best parking spot, a $25 gift, and the recognition of being the top employee that month. That being said, Page Bachman was working to develop a better system that awarded our best employees with the raises they deserve. All and all, it was still the best place I ever worked, and given the opportunity I would go back in a heartbeat.

All what you hear is true. I worked at the administration level and worked very closely with the physicians. The support for the business office was lacking and drama was everywhere. Several different directors over my time span with PSSI. I valued what I did, but was beat down by the lack of support or the expectation to give more of myself. The pay was horrible. I still keep in touch with close friends that I built a working relationship with. My job is now handled by a team, which just kills me. I asked for additional help when OMNI was growing overnight. I'm not bitter about it, I grew as a person and it prepared me for what I do today. I have been able to compare PSSI to other medical groups and working for a specialist is the way to go. There isn't any money at the primary care level.

Randall,, this is the business office. Not individual clinics. But thanks for naming the directors.. Seeing as we never hear from them,, we've forgotten their names

Yes the Bus ofc is a totally different situation. And isn't nepotism unethical? If you are not a friend or family of the manager , forget promotion or special projects. You can come in off the street with no medical experience whatsoever and shoot your way right up to sitting in management meetings and advising the Medical Director on coding and billing issues. Not to mention the one on one training you get if you are the manager's friend. Many of us would love an opportunity to excel, but no chance since we werent born into it or didn'tgo to the right high school. Can't complain, because who we going to complain to? They will be a friend or relative. .

Yes the Bus ofc is a totally different situation. And isn't nepotism unethical? If you are not a friend or family of the manager , forget promotion or special projects. You can come in off the street with no medical experience whatsoever and shoot your way right up to sitting in management meetings and advising the Medical Director on coding and billing issues. Not to mention the one on one training you get if you are the manager's friend. Many of us would love an opportunity to excel, but no chance since we werent born into it or didn'tgo to the right high school. Can't complain, because who we going to complain to? They will be a friend or relative. .

Managers are rarely at the business office and there is no communication on the coding side. customer service side may be ruled with iron fist but they at least know what the hell is going on in this office. A link to this page was sent to st johns adressed to pssi directors and so far nothing. Shows how they care.