St. John/PSSI

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Comments (40)

Kimberly

73 months ago

If you see an ad in the Tulsa World for PSSI? RUN, RUN, RUN. I worked for this company 10 plus years and the first 8yrs were great!! Then the "food chain" got overhauled, now they have idiots running it. They would not spit on their employees if they were on fire. Horrible place to work for. Upper management is a Klan and spend alot of time boozing it up after hours when not sleeping around with each other. I know this sounds to made up but it is the god's honest truth. If you dont believe me, ask someone that works for PSSI. St. John Medical Center is great but their side kick OMNI/PSSI needs to be really looked at hard. PSSI upper management is all women. They spend a lot of time creating changes just because they can. I can not believe how much it has changed in the last several years. They write off money left and right that belongs to the physicians

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LaToya

73 months ago

I agree, I use to work for PSSI and everything she said is true. I won't use names but one director has 4 relatives working for her. Another Director has a relative that was hired on as a Director. HMMMM!! It has become a big ole family thing!!! (not in a good way either) So dont expect to get anyone to side with you if they have done you wrong. It wont happen cause they are all related one way or another!

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Wendy

73 months ago

I applied for a position at the business office located at pine & harvard, After interviewing with the manager???? I wouldnt work there if they paid me 20.00 a hour. There is something wrong with her, Seriously!!

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Desiree in Tulsa, Oklahoma

73 months ago

I am so glad to have stumbled across this. They offered me a job, and after researching the company (PSSI/OMNI) and meeting several people that has worked for them, I declined the position. I am new to Tulsa and it seems like everywhere I turn, I run into people that are either patients or ex-employees of this company. Not very many say good things about them. Too, too bad

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Rachael in Tulsa, Oklahoma

53 months ago

WOW!!! Seriously? I'm sorry that ya'll have had such horrible experiences and managers. I will say that not all my managers have been my favorite and there was one that had me considering transferring out but when she got fired, life got better. There will always be a bad apple in the bunch no matter what office you're in. I, however, work in Claremore and LOVE IT!!!! I have been there for 10 years. Yes, the pay is crappy but the benefits are decent. Yes, we're the step-child of the whole SJMC organization because of our location but our staff/manager are top-notch and make a great team. And we've also been called Scaremore by administration because our docs are picky and want things done a certain way, but doesn't every doc deserve that respect and courtesy? And, people??? If you're only working for SJMC or PSSI for the money, you're the crazy one. They don't pay what we're worth but if you went into the business for the right reasons, the money wouldn't matter. Its the satisfaction on the patient's face, the peace of mind that they know someone cares. I understand we have to make money to live and I, like everyone else, struggle with making my wages last, but nothing compares to the joy I feel when a patient is taken care of and they thank me for everything I've done, even if all I do is take their vitals. The patients are what have kept me there and they are who continue to keep me there... So to them I say THANK YOU!

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kathy in Oklahoma City, Oklahoma

49 months ago

The first posting I read had it RIGHT! RUN AWAY! I have never been so undervalued or disrespected in my life like when I worked there. The hard workers get crapped on and the slackers keep slacking. They pay you next to nothing. PLEASE NOTE: PSSI is NOT the same as the OMNI Clinics. PSSI bills for OMNI. There is too much nepotism and cronyism for it ever to be a good place to work... Worst job I have ever had in 30 years.

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Linda in Broken Arrow, Oklahoma

46 months ago

I have lived in Broken Arrow for over 20 years and have always heard great things about St. Johns.

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Hello in Tulsa, Oklahoma

43 months ago

St. Johns is great. PSSI is bad. It is under the St. John Health System, but ran by a different administration. It pays the bills. Still I would not recommend that place to my worst enemy.

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Kristen

43 months ago

PSSI and Omni are the same, sorry Kathy but you are wrong. The only difference is Omni, St. John Specialists (on Omni side) and PSSI Business Office all have different directors. But as you go up the food chain (hamburger helper food chain I might add) the same few people are in charge of it all. All the directors share the same floor on campus, they all are entertwined. Their are a few good managers in the clinics, but when you look at how many clinics they have and you only find a couple of good managers in their clinics? I think that screams something is wrong. Rachel-All off campus clinics are step children, not just Claremore. To me its a waste for you to have been there for 10yrs and still the pay is crappy??? I know for a fact other healthcare systems pay way better than OMNI and so for me to believe what you posted is alittle hard when you say you stay for the satisfaction of the patients because you can go to another place and do the samething, be valued better with better pay if that was the case, especially in this economy. You must be married to someone that makes decent money or you wouldnt be there for "The patients are what have kept me there and they are who continue to keep me there"....sorry hard to believe.

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Angela in Tulsa, Oklahoma

42 months ago

I worked for PSSI 7 years ago. I started out as a receptionist in Administration and then was accepted into the "Coding Compliance" program. It was wonderful at first, they paid for my education, books, and exam to become a certified coder and I have been in the field for 7 years. Thank you PSSI, for giving me the education, paying for it and then setting me free to gain more experience and be free from your ridiculous office politics, back stabbing, sex behind closed doors between MARRIED directors including the medical director at that time. St. John is one of the best hospitals in Tulsa and I would have been proud to work for THEM rather than go through what I went through working for PSSI. I don't know who is in Administration at PSSI today but I can tell you, when I was in Admin it was disgusting. It was a Grey's Anatomy scene daily. I was used and taken advantage of when the coding compliance program began. I worked myself to death to get the program off the ground and create spreadsheets and reports for OMNI doctors to see what we were doing for them. My grandfather passed on the 8th floor at St. John and I was under the care of a physician for depression right after. I was unable to return to work for a week due to the medication. I was fired by...what is her name? Can't remember but she took Jan Manke's place as the manager over the compliance program. BIG MISTAKE. HUGE. Doesn't matter, I got my unemployment because I was fired while under the care of my physician. I soon ventured off to contract coding and flew all over the US where the credentials PSSI paid for gave me MORE experience. I now work at Saint Francis and have never worked for better supervisors or doctors in my entire coding career. We are a TEAM. There is no sex, no favoritism, no micro managing, no family members hiring family members, no clinic managers ON MEDS because they are so fearful of reporting to directors. Do NOT work for PSSI! St. John should cut them loose.

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Angela in Tulsa, Oklahoma

42 months ago

Wendy said: I applied for a position at the business office located at pine & harvard, After interviewing with the manager???? I wouldnt work there if they paid me 20.00 a hour. There is something wrong with her, Seriously!!

Was it Sue? Or Susan? Can't remember the last name. If so, I feel your pain. I worked for her.

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Anonymous

33 months ago

I work there right now.. And its true that you can never do enough. Good job or thank you are words I've heard once in the span of time I've worked there. And the comment I read earlier is way too true. The hard workers just get more work while the slackers get the exact same pay raises. There is no incentive to do anything above and beyond. Management is never there when you need them nor do I think they have any idea what it is we do. technology is lacking to the point that systems are allways screing up, they wont shell out for the most up to date software,, (seriously its like working in DOS) and youre lucky if you get proper training on anything. What else,, yes the whole hire within the family is true,, even direct managers hire their friends whom they take to lunches and meetings. We have no idea what it is they do besides look at wikipedia if theyre even in the office. Sad sad state of affairs.. Upper management might know about it if they ever took the time to leave their precious campus. Hell even our director shipped out and hasnt been seen since.

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Randall

32 months ago

I was Rachael's manager in Claremore for three and a half years. I promise you that what she said is true. I always told my staff if they are here for the money, then they have it all wrong. We worked together to create an environment that we loved to come o everyday. We made Claremore the best clinic in OMNI, because we wanted it to be the best clinic in OMNI. We had a staff of 24 medical professionals, and I am very proud that we had 20 months with 0 turnover. Everyone of them could have gotten hire paying jobs down the street, but most of them preferred to stay where they were cared about. My boss, Emily Glynn is a fantastic leader always looking for ways to improve the care we provide. I embraced that, so did my staff, and our office was always doing things to improve the care we provided and improve our own level of satisfaction. True, nepotism runs deep in within PSSI, but not one of those relatives underperformed or didn't deserve to be given the opportunity they were given. In my time there, Merri, Sandi, Emily, Brian, and Regina all carried themselves professionally and genuinely cared about their managers. The only complaint I have is that there were no performance based incentives for the staff that worked the hardest and performed the best, so we created our own. I couldn't offer them higher pay, but I was able to provide them with the best parking spot, a $25 gift, and the recognition of being the top employee that month. That being said, Page Bachman was working to develop a better system that awarded our best employees with the raises they deserve. All and all, it was still the best place I ever worked, and given the opportunity I would go back in a heartbeat.

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timcosvcs in Bixby, Oklahoma

32 months ago

All what you hear is true. I worked at the administration level and worked very closely with the physicians. The support for the business office was lacking and drama was everywhere. Several different directors over my time span with PSSI. I valued what I did, but was beat down by the lack of support or the expectation to give more of myself. The pay was horrible. I still keep in touch with close friends that I built a working relationship with. My job is now handled by a team, which just kills me. I asked for additional help when OMNI was growing overnight. I'm not bitter about it, I grew as a person and it prepared me for what I do today. I have been able to compare PSSI to other medical groups and working for a specialist is the way to go. There isn't any money at the primary care level.

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Anonymous

32 months ago

Randall,, this is the business office. Not individual clinics. But thanks for naming the directors.. Seeing as we never hear from them,, we've forgotten their names

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Anonymous2

32 months ago

Yes the Bus ofc is a totally different situation. And isn't nepotism unethical? If you are not a friend or family of the manager , forget promotion or special projects. You can come in off the street with no medical experience whatsoever and shoot your way right up to sitting in management meetings and advising the Medical Director on coding and billing issues. Not to mention the one on one training you get if you are the manager's friend. Many of us would love an opportunity to excel, but no chance since we werent born into it or didn'tgo to the right high school. Can't complain, because who we going to complain to? They will be a friend or relative. .

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Anonymous2

32 months ago

Yes the Bus ofc is a totally different situation. And isn't nepotism unethical? If you are not a friend or family of the manager , forget promotion or special projects. You can come in off the street with no medical experience whatsoever and shoot your way right up to sitting in management meetings and advising the Medical Director on coding and billing issues. Not to mention the one on one training you get if you are the manager's friend. Many of us would love an opportunity to excel, but no chance since we werent born into it or didn'tgo to the right high school. Can't complain, because who we going to complain to? They will be a friend or relative. .

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Pissed

32 months ago

Managers are rarely at the business office and there is no communication on the coding side. customer service side may be ruled with iron fist but they at least know what the hell is going on in this office. A link to this page was sent to st johns adressed to pssi directors and so far nothing. Shows how they care.

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Just burned in Broken Arrow, Oklahoma

26 months ago

This is all true and still is. The sad thing is when you are going thru their orientation, which is run by St John HR, you buy off on the values that St John stands for and think wow, this is going to be great. The truth is, their Click - or Klan as this poster puts it, cares nothing about employees, patients or physicians. They are all on a power trip. The 5 months I worked for them before they didn't want me or my physician was the worst experience of my life.

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no name in Tulsa, Oklahoma

25 months ago

I still work there until I can find something else. I have been in the medical field for over 30 years and never in my life have I seen such a mess. This is one place the color of your skin matters. You have a customer service manager that thinks she runs the place. The bus mgr lets her make the rules. they are totally different than the hospitals.

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wow in Tulsa, Oklahoma

25 months ago

no name in Tulsa, Oklahoma said: I still work there until I can find something else. I have been in the medical field for over 30 years and never in my life have I seen such a mess. This is one place the color of your skin matters. You have a customer service manager that thinks she runs the place. The bus mgr lets her make the rules. they are totally different than the hospitals.

wow

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wow in Tulsa, Oklahoma

25 months ago

Anonymous2 said: If you are not a friend or family of the manager , forget promotion or special projects. .

Have you asked for promotion or special projects and been denied?

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wow in Tulsa, Oklahoma

25 months ago

Anonymous2 said: You can come in off the street with no medical experience whatsoever and shoot your way right up to sitting in management meetings and advising the Medical Director on coding and billing issues. . .

That seems like alot to learn off the street. Seems like you would have to know your stuff to get that high up. How long did it take? Didn't know that coders and billers had medical experience.

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wow in Tulsa, Oklahoma

25 months ago

Anonymous2 said: Not to mention the one on one training you get if you are the manager's friend. Many of us would love an opportunity to excel, but no chance since we werent born into it or didn't go to the right high school.

Just wondering again, did you ask for training and not get it? Any managers worth their salt that I have known who work there, are very willing to get you all the training you need to learn as much as you want. It makes their department run better that way. Also, I would wonder about any of the people that were working there that were friends. Do they work hard? Do they get the job done? Are they making a difference or sitting around complaining?

Any place you work for is going to have issues. There are good managers and bad managers; there are good employees and bad employees; there are good days and bad days. I do know that I have a job and am proud of the work that I do. I believe that this company at least attempts to uphold the Christian Values that are represented by the organization it works for. You may be able to find people who do a bad job or spend all their time complaining but -- bet I can find as many Christians who attend church weekly and don't live up to what they say they believe either. All I'm saying is that in order to judge the company, you can't take one or two things like this site does and say that it represents the company. Its more a matter of what you put into it and not what you complain about.

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Anonymous in Sand Springs, Oklahoma

24 months ago

I work there now and I am sorry that alot of you feel the way you do, but i have a awesome manager who lets us know how much she values us by telling us daily. I also feel that if people whom work there wouldn't come and go as they pleases things would run alot better. I do know that upper upper management are now involved and things are changing big time. Just in the last few weeks many people have been let go for not doing there job or calling in all the time. I worked for St Francis also which I loved, but the managment there was bad and everywhere you go there is someone there that isn't doing there job it is life.

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sigh in Tulsa, Oklahoma

23 months ago

just to clarify again this is just the pine and harvard business office and compliance office. not individual omni clinics.

and it depends what you mean by "medical experience" coders and billers have the experience they need to get the job. well now that credentialling is required.

and as for friends, apparently theyre trainers and backup people? we have no idea what they do.

oh and training is offered but never followed through. your given a new job but never shown what to do. theres only so many times you make mention of it before you just give up.

theres not enough coders and no incentive to do anything above and beyond. so im not surprised that a good portion of the employees call in and just let the other people do their work for them because they know nothing bad will happen. just sign up for fmla and your golden.

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Not surprised in Tulsa

22 months ago

I'm glad I came across this thread. Employers research prospective employees, and it"s great that employees have a place to let others know about their work environments. This situation sounds all too common. I went to an OSU Center for Health Sciences ( the Osteopathic Medical School) graduation, and as I was looking through the program, I noticed that one of the graduates only had an associates degree. I know a couple of people who work there and discovered that this woman was a friend of the current provost (campus president). So evidentally if you know the right people at this school, you don't even have to meet the requirements. I also learned that administration there will actually create jobs for their friends. The administrators also like to give themselves multiple titles (perhaps to increase their salaries). For example, one woman has the following titles: Vice President of Institutional Advancement, Associate Dean of Graduate Studies, and Associate Professor of Osteopathic Manipulative Medicine. She was also Dean of Research until they gave that title to someone else. You would think she'd be pretty busy, but yet she still has time to be on the school board. I was told that the administrators give themselves raises, while freezing the faculty and staff salaries. Many of the administrators earn in the $200,000/yr range yet work less than eight hours per day., and many of them don't seem to actually do anything but walk around and talk. As for the provost, no one sees her. Basically, there is no oversight or accountability at this campus. In spite of all these negatives, my friend still likes the people she works with. She just doesn't have any respect for the administrators. And why do I care? Because just like the nepotism atat PSSI, it seems unfair. It's also just another example of of government abuse of taxpayer money (they are state subsidized). They could probably eliminate several administrators and function just as well.

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been there in Tulsa, Oklahoma

22 months ago

wow in Tulsa, Oklahoma said: Just wondering again, did you ask for training and not get it? Any managers worth their salt that I have known who work there, are very willing to get you all the training you need to learn as much as you want. It makes their department run better that way. Also, I would wonder about any of the people that were working there that were friends. Do they work hard? Do they get the job done? Are they making a difference or sitting around complaining?

Any place you work for is going to have issues. There are good managers and bad managers; there are good employees and bad employees; there are good days and bad days. I do know that I have a job and am proud of the work that I do. I believe that this company at least attempts to uphold the Christian Values that are represented by the organization it works for. You may be able to find people who do a bad job or spend all their time complaining but -- bet I can find as many Christians who attend church weekly and don't live up to what they say they believe either. All I'm saying is that in order to judge the company, you can't take one or two things like this site does and say that it represents the company. Its more a matter of what you put into it and not what you complain about.

You can tell this is Management or a friend. I put over 15 yrs into the company,St Johns was a Christian company, Pssi was never. They ( management plays games with peoples lives.)They hurt people by using lies when needed. Unless the entire management changes (Run)

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Annonomous

11 months ago

I work here now, if I could make 21 an hour at McDonald's I would rather be there. The only reason I am still here is getting a job elsewhere is nearly impossible. I am looking for a new job now once I find one imam going to email a link to this sight to the directors of St. John's maybe things will change. I have also found that HR does not care what goes on. This is a corrupt place.

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Annonomous

11 months ago

Worst company in Tulsa, they should be ashamed.

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lord help us in Tulsa, Oklahoma

10 months ago

well "work there", for people that notice the post marked (12 months ago) and the many posts before tha. this thread was started about the pine and Harvard business office. a select lost few brought in specific clinics. kudos to you and your cushy job. if you would of taken the opportunity to round at the business office you would have seen. and just for update. aint nobody happy and with the new boss lady now. I have a feelin theres a storm a brewin and many firings about to happen. and as for emailing this link to the directors, I know I have personally done it. twice.

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work there in Tulsa, Oklahoma

10 months ago

"lord help us" I did do rounds at the business office as I stated in my original post. And I wouldn't exactly say I have a "cushy" job. I'm not even an office coordinator, still an hourly employee like most of you are probably too. Also, the original post 62 months ago has no mention that they are talking about the business office.

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lord help us in Tulsa, Oklahoma

10 months ago

"They write off money left and right that belongs to the physicians" makes me think business office.

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Annonomous

10 months ago

work there in Tulsa, Oklahoma said: "lord help us" I did do rounds at the business office as I stated in my original post. And I wouldn't exactly say I have a "cushy" job. I'm not even an office coordinator , still an hourly employee like most of you are probably too. Also, the original post 62 months ago has no mention that they are talking about the business office.

Your stupid to think cause your job is great and you think the entire company is great.

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Annonomous

10 months ago

work there in Tulsa, Oklahoma said: I seriously think you are all CRAZY. I have worked for PSSI going on 5 years. I did not get hired by family, I didn't even have medical experience (I got hired for front desk ), but had good customer service experience so they took a chance and hired me. They have been mostly awesome! There has been one manager I didn't like but our personalities just clashed. Any time I have wanted additional training they have ALWAYS gave it to me. Even offered to let me do back office training at CERT if I wanted to learn. They also let me do rotations at the business office so I could learn that side. In the past year I have taken a job that is a step up and that was all done with hard work, positive attitude, and dedication. I may not be a manager but that is my goal eventually as I am going to school in the evenings. Also, with how much you all hate your jobs it probably reflected in your work. There are people who don't like what they are doing where I work now and it very much shows. If you are so miserable and think it is unethical, there are plenty of places hiring in Tulsa, why do you stay? I sure wouldn't if I hated my job as much as you all seem to. And I must say the Administration I know are AWESOME! Emily Glynn and Bonnie McIntosh are AMAZING people and they will help you in any way they can.

Look at the person who's life is sunshine and rainbows. Glad they hired you for what they said they are going to hire you for. They lied to me and now I'm stuck. I left a job in my field for better hours and then I was blind sided. So zipity due da don't think everyone is crazy when you think this company is great. You got a closed mind.

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work there in Tulsa, Oklahoma

10 months ago

I'm not saying it's perfect, I said in my original post there was a manager I didn't like. Hints why I left that office. No one is forcing you to stay. And I never said it was all sunshine and rainbows. But I can tell you I know people who work elsewhere and have it MUCH WORSE. I just think if you don't like it then leave. Like I didn't like the first office I worked at so I transferred and then had good experiences. If I loathed my job as much as you all then I would get a new job elsewhere. And "Annonomous" you aren't stuck anywhere. P.S. it's spelled anonymous.

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$hit Job in Tulsa, Oklahoma

5 months ago

work there in Tulsa, Oklahoma said: I'm not saying it's perfect, I said in my original post there was a manager I didn't like. Hints why I left that office. No one is forcing you to stay. And I never said it was all sunshine and rainbows. But I can tell you I know people who work elsewhere and have it MUCH WORSE. I just think if you don't like it then leave. Like I didn't like the first office I worked at so I transferred and then had good experiences. If I loathed my job as much as you all then I would get a new job elsewhere. And "Annonomous" you aren't stuck anywhere. P.S. it's spelled anonymous.[/QUOTEB

Everyone with a brain cell can think of a job that is much worse. Just saying. PSSI is a pretty $hitty place to work. Not much out there for work so some are stuck for a while.

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PSSI CERTIFIED SPELL CHECKER in Tulsa, Oklahoma

5 months ago

$hit Job in Tulsa, Oklahoma said:

Hey... Oh smart one "work there in Tulsa"
HENCE..auto correct couldn't mess that one up
hens/
adverb
1.
as a consequence; for this reason.
"a stiff breeze and hence a high windchill"
synonyms: consequently, as a consequence, for this reason, therefore, ergo, thus, so, accordingly, as a result, because of that, that being so More
2.
in the future (used after a period of time).
"two years hence they might say something quite different"

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glad I got out in Pico Rivera, California

5 months ago

Pssi business and coding office is a joke ran by even bigger jokes. I got out while the getting was still somewhat tolerable. I pitty anyone that has to work there.

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$hit Job in Tulsa, Oklahoma

4 months ago

So many people have gone through here, its really sad it has the reputation it has.

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