gary c

Collections Department At USAA

On Monday, I called USAA Savings Bank and, after almost an hour, someone FINALLY tracked Garcia down -- he is STILL a credit-card collections manager -- and he called me back!

Collections Department At USAA

All I get is their stupid automated push-button telephone system. Also, when I dial extension-numbers, the people are never there or they ignore messages and/or they never return ...

Collections Department At USAA

I've been trying to reach Garcia since July but all I get is his voice-mailbox recording saying he's either on another call or out of the office.

I've left many messages but ...

Collections Department At USAA

I was expecting an accurate reply (not a joke!)

Collections Department At USAA

That should have been "Eddie Garcia"

Collections Department At USAA

Was "Eddia Garcia" one of the USAA Savings Bank's collection managers? Does he still work there? If not, what is the name of the person in charge of the collections ...