(FT) Help Desk Supervisor
The Oklahoma Publishing Company - Oklahoma City, OK

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INFORMATION SERVICES

(FT) HELP DESK SUPERVISOR

The Help Desk Supervisor will provide leadership and operational support for the Desktop Support Team at OPUBCO. This person will provide hands-on support and work to improve and refine desktop support services while leading a team of IT support professionals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

-Lead support personnel working in Microsoft and Macintosh operating systems and applications.

-As the supervisor of the Helpdesk Team you will be responsible for supporting a 24X7 operation. This will include after-hours on-call support which is based on a rotation schedule. You will also be on call for support of your team as needed.

-Coordinate and assist with projects throughout the company.

-Manage the call tracking system that logs trouble tickets and service requests.

-Support corporate objectives and follow policies and procedures on behalf of management.

-Communicate effectively and provide management of team.

-Participate in projects as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

-Customer service focused with good communication, problem-solving and solid organization skills.

-Candidate must have prior helpdesk supervisor experience with a helpdesk staff of 4 or more.

-Candidate preferred to be proficient working in Windows and Mac environments including Windows XP/7 and Mac OS X.

-Candidate should have strong technical knowledge of Microsoft applications, computer hardware and networks.

To apply online:
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An Equal Opportunity Employer

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