(FT) HELP DESK SUPERVISOR
The Help Desk Supervisor will provide leadership and operational support for the Desktop Support Team at OPUBCO. This person will provide hands-on support and work to improve and refine desktop support services while leading a team of IT support professionals.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Lead support personnel working in Microsoft and Macintosh operating systems and applications.
-As the supervisor of the Helpdesk Team you will be responsible for supporting a 24X7 operation. This will include after-hours on-call support which is based on a rotation schedule. You will also be on call for support of your team as needed.
-Coordinate and assist with projects throughout the company.
-Manage the call tracking system that logs trouble tickets and service requests.
-Support corporate objectives and follow policies and procedures on behalf of management.
-Communicate effectively and provide management of team.
-Participate in projects as needed.
KNOWLEDGE, SKILLS AND ABILITIES:
-Customer service focused with good communication, problem-solving and solid organization skills.
-Candidate must have prior helpdesk supervisor experience with a helpdesk staff of 4 or more.
-Candidate preferred to be proficient working in Windows and Mac environments including Windows XP/7 and Mac OS X.
-Candidate should have strong technical knowledge of Microsoft applications, computer hardware and networks.
To apply online:
An Equal Opportunity Employer