(Senior) Dir. User Experience/IT Support, Helpdesk
A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.
-Robert A. Heinlein
Who is Pivotal?
We are a global software and services company. Our people are diverse, distributed and are world-class talents in their fields.
What does Pivotal do?
Pivotal is building a new platform for a new era, setting the standard for Enterprise Platform-as-a-Service (PaaS). The company’s mission is to enable customers to build a new class of applications, leveraging big and fast data, doing all of this with the power of cloud independence.
What does Pivotal IT do?
Pivotal IT is a lean, high-performing organization whose chief goal is to enable all our teams to do what they do best: deliver amazing software and services. We are fast, smart, experienced, agile and we put a priority on getting things done. We work smart and we work together to keep our compatriots connected, our datacenters online, our applications humming and our services running.
What do we need from you?
We are searching for a leader to build and manage a globally distributed team handling first and second level IT support and providing operational and system administrative duties for internal services, networks and SaaS offerings like Google Apps, Zendesk, and SocialCast. We need you to foster a culture where our users don’t work around us but instead eagerly come to us with their challenges because we deliver effective solutions. We are a cloud-first company, so you should be experienced with a variety of SaaS applications and Infrastructure-as-a-Services (IaaS) providers. You should be fluid, comfortable and highly competent in a heterogeneous application environment. You should be very comfortable exploring and deploying new software solutions. You set aside biases to objectively look at solutions. You understand that we are dealing with new business models and processes and that the “same old answer” is likely not the right answer for the future we are creating. We work with many teams and vendors, communicate with many people inside and outside the company, and we stay within budgets and meet deadlines. We share, communicate and train each other. We do travel as needed, but not all the time.
Qualifications and factors for success:
• 10+ years IT experience; consulting experience is a plus
• Strong experience working with and integrating SaaS providers
• Solid people management and project management experience; global management skills preferred
• Facilitation skills are a must – do you like the challenge of herding cats?
• The ability to develop creative solutions to problems, complex and mundane
• Strong team building skills along with the ability to work virtually and independently as required
• Experience working with globally distributed sites and groups
• Demonstrated ability to communicate inside and outside the organization, both verbally and in writing
• Bachelor’s degree required; Master’s degree preferred
Pivotal - 15 months ago
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