1st Party Collections Representative
CarHop - Minnetonka, MN

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Universal Acceptance Corporation (UAC) , a Minnetonka , MN based finance company, provides financing support for the 3 rd largest Buy Here Pay Here auto chain in the country. Due to our consistent growth and progressive business objectives, we are currently looking for experienced Account Representatives in our Collections division. As an Account Representative you will be trained to counsel and assist our current customers in determining their best payment option(s) in an effort to bring their existing auto payments current.

R esponsibilities include (but are not limited to)
  • Placing outbound calls & accepting inbound calls from UAC customers
  • Utilizing your communication and negotiation skills to resolve the delinquent account
  • Locating and speaking with the customer and/or following up on previous payment arrangements
  • Conduct yourself tactfully, with the ability to resolve challenging situations professionally and calmly in a firm but friendly manner
Basic minimum requirements
  • High school diploma or equivalent
  • Previous call center experience required, Collections experience is a plus but not required
  • Ability to perform basic mathematic calculations
  • Strong Negotiation, counseling and problem solving skills
  • Proficient in basic computer skills including Microsoft Word and Excel
  • Must successfully complete pre-employment Criminal Background inquiry
  • This is a full-time position that will require you to work two (2) weekday evenings until 8pm and one (1) Saturday per month
We offer a competitive compensation package including: Hourly Base Pay + Performance Bonus, Health Benefits, 401(k) w/ Company Match, Paid Time Off, and PAID Training! For immediate consideration, Apply Today!