25 Hour Customer Service Representative (Teller)
North Shore Bank - New Berlin, WI

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Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions including; processing deposits, withdrawals and payments; journal entries, selling money orders, travelers checks and bonds; cashing checks, redemption of bonds, etc. May be required to open asset and liability accounts.

Displays good customer relations skills on a consistent basis by immediately acknowledging the customer, inviting the customer to your window, using a pleasant greeting, thanking the customer and using a pleasant close.

Identifies cross-selling opportunities; makes appropriate referrals and cross-sells on a consistent basis. Make telephone sales calls; and/or in-aisle solicitation (in store branches).

Sells new or additional products and services that meet customers' needs in a prompt and courteous manner through the new accounts desk, in-aisle solicitation, telemarketing, trade shows, community events and other techniques as appropriate.

Receives and answers questions from prospects or customers and maintains good customer relations; directs customers to proper employees for answers to more complex problems and inquiries.

Accurately maintains and protects a cash drawer, balances transactions daily, reconciles errors/discrepancies and reports variances to a supervisor.

Keeps current with current products, services, promotions, policies and procedures.

Experience:
High school diploma or equivalent. Six months cash handling, Six months of sales experience and six months of customer service skills.

Required Skills

Required Experience

North Shore Bank - 18 months ago - save job - block
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