911 Communication Manager
City of Danville, VA - Danville, VA

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The purpose of the position is to oversee the operation of the 911 Emergency Operations Center. This is accomplished by hiring, training, and disciplining staff, preparing the budget; serving as the liaison to vendors for equipment and supplies; establishing a rotating schedule for the year; monitoring and making changes according to policies and procedures; and scheduling staff trainings. Other duties include backing up assistant chief in emergency management

Essential Job Functions*:

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.










Very Heavy

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly; OR requires walking or standing to a significant degree.

Exerting 20-50 lbs. occasionally; 10-25 lbs. frequently; or up to 10 lbs. constantly.

Exerting 50-100 lbs. occasionally; 10-25 lbs. frequently; or up to 10-20 lbs. constantly.

Exerting over 100 lbs. occasionally; 50-100 lbs. frequently; or up to 20-50 lbs. constantly.



Essential Functions

% of Time



Supervises day to day operations by dealing with scheduling issues; resolving issues regarding calls, records and dispatching; answering the phones; attending court and meetings; providing back up support as needed; providing 911 user group support; and acting as a liaison.




Manages and supervises the staff by hiring; training; reviewing; maintaining discipline; scheduling, and organizing staff meetings.




Coordinates with vendors with regard to equipment maintenance; evaluates new technology; and researching updates for existing and new equipment.




Assists with the preparation of the budget for the 911 center by forecasting future budget needs.


Typical Qualifications:

-Description of Minimum Job Requirements-

Formal Education

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.


Over five years up to and including seven years.


Work requires managing and monitoring work performance by directing subordinate supervisors, including making final decision on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed.

Human Collaboration Skills

Decisions regarding interpretation of policies may be made. Contact may involve stressful, negative interactions requiring high levels of tact and the ability to respond to aggressive interpersonal interactions. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Freedom to Act

Receives General Direction: This job title normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Technical Skills

Advanced Skills and Knowledge: Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organization-wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.

Fiscal Responsibility

This job title has responsibility for final approval of at least one division/departmental budget. Is authorized to approve fiscal/budgeted expenditures up to the amount that requires the approval of Senior Management.


Intermediate - Ability to read papers, periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.


Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.


Intermediate- Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Ordinarily, such education is obtained in high school up to college. However, it may be obtained from experience and self-study.

Special License and Certificates:

VCIN/NCIC, CPR, Basic Dispatcher, NIMS 100, 200, 300, 400, 700, 800, EPD, EFD, EMD, Valid Driver’s License, Associates Degree in Related Field