Perform clerical work assignments to collect, prepare and maintain confidential client information for the purpose of assisting with accessing health insurance coverage and for creating medical records for Maricopa County Public Health Clinical Services.
Minimum education and/or experience:
High School Diploma or GED Certificate and six (6) months clerical experience required. Education above a high school diploma may substitute for the experience requirement on a year per year basis.
Preferred education and/or experience:
Previous healthcare or medical records experience preferred. Bilingual (Spanish/English) preferred.
Knowledge, Skills, and Abilities:
Basic computer experience in Windows environment. Strong customer service and organizational skills. Strong attention to detail. Ability to work independently as well as part of a team. Must demonstrate the ability to maintain regular and reliable attendance.
Specialized training, certifications, or other special requirements:
Participates in emergency response training as scheduled and must be available to respond as directed in the event of a public health emergency.
NOTE: Degrees/credits must be from an academically accredited college or university as recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA).
Essential Job Tasks:
Assist clients with accessing information about, and applying for health insurance coverage through the Affordable Care Act (ACA). Register clients into clinics by entering demographic information into various computer programs. Ensure all forms are completed properly and signed, and that all necessary information is correctly input into the computer system. Serve as a cashier at registration by computing and recording transactions; Receive payment by cash, check, credit cards, or automatic debits; Issue receipts, refunds, credits, or change due to customers; Responsible for counting money in cash drawers at the end of the shift to ensure that amounts are correct. Release patient information only as appropriate per applicable laws and policies. Assemble records according to departmental procedure. File dictated and miscellaneous loose documents in medical records. Monitor receipt of ordered lab tests and file original lab results in medical records. Assist with the location and extraction of medical records to meet clinic requirements. Re-file records into permanent area. Deliver records to requestors as needed. Purge records as needed. Provide required support in the event of a public health emergency.
The Maricopa County Human Resources Department reserves the right to admit to the exam process only those candidates considered to be the most highly qualified. Those selected will be scored based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a pool provided by Human Resources.