ABOUT OUR COMPANY
ValueOptions ® is a health improvement company that serves more than 32 million individuals. On behalf of employers, health plans and government agencies, we manage innovative programs and solutions that directly address the challenges our health care system faces today. A national leader in the fields of mental and emotional wellbeing, recovery and resilience, employee assistance, and wellness, ValueOptions helps people make the difficult life changes needed to be healthier and more productive. With offices nationwide and a network of more than 130,000 provider locations, ValueOptions helps people take important steps in the right direction. We help them live their lives to the fullest potential.
ABOUT OUR PEOPLE
At ValueOptions, it’s more than a job. Our employees embrace the company vision of helping people lead healthier lives. The over 3,100 employees on our team enjoy challenging career growth in an environment that values integrity, innovation, consumer engagement and joint accountability. Employees have access to comprehensive benefit packages; corporate discounts; continuing education opportunities, including our online learning portal, and more. At ValueOptions we strive to build a boundless culture and community of professionals that includes honest, open and free-flowing communication. We are passionate about the work we do.
If you have a passion to make a difference and a thirst to actively develop your knowledge and skills, join the ValueOptions team!
ABOUT THE POSITION
We are currently seeking a dynamic Account Manager to join our team at our office in Cypress, CA. The Account Manager will a wide range of marketing, management and administration support for small and middle market client accounts. Duties include new business development, business retention, client relations, client service, and coordination of ValueOptions® services provided to clients.
Account Manager provides a wide range of marketing, management and administration support for small and middle market client accounts. Duties include new business development, business retention, client relations, client service, and coordination of ValueOptions® services provided to clients. Position Responsibilities:
Identifying new business opportunities with existing clients; directing and/or contributing to new business proposal submissions;
Participating in design, development and implementation of client benefits programs; ensuring that all relevant ValueOptions® departments have 100% client information to provide service to meet contract standards;
Continually monitoring status of client accounts; proactively assessing client needs, and identifying and resolving problems and responding to client inquiries concerning account management;
Monitoring, gathering information, analyzing and reporting on account status, and program effectiveness, including claims, eligibility, utilization, performance standards, revenue targets; providing reports and analyses to ValueOptions® departments and client management;
Monitoring and assessing quality of services and program design; recommend and support implementation of new programs and/or program design changes to meet client requirements;
Maintaining continual contact with client benefits managers and ValueOptions® department managers regarding account status;
Providing continuous education to clients for appropriate use of ValueOptions® services; provides resource to clients regarding health policies, health legislation, and trends in managed care industry; meet quarterly (minimum) with clients;
Maintaining and supporting client relationships to ensure 100% retention of current ValueOptions®; clients; ensuring that client satisfaction levels are maintained and enhanced;
Meeting 100% of Account Management service standards;
Providing 100% accurate reporting information to clients and to appropriate ValueOptions® management and departments;
Responding to client concerns within 24 hours;
Maintaining signed client contracts, addendums for 100% of clients;
Education: High School diploma is required. College degree is preferred.
Relevant Work Experience: At least two years of experience in marketing or account management. The incumbent should have a thorough understanding of business management, including finance, budgeting, and accounting, and knowledge of statistical analysis and computer applications. Some experience in providing clinical services will be beneficial, but not required.
Click below on “Apply for this Position” to create a profile and apply for the position.
ValueOptions is proud to be an Equal Opportunity and Affirmative Action Employer as well as a Drug Free and Tobacco Free Work Environment.
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