ACCURE RN Navigator
Cone Health - Greensboro, NC

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Experience:
Required: Minimum of two years professional experience in a clinical setting.
Preferred: Familiarity with Community Based Participatory Research (CBPR).

Professional experience or volunteer services with African American families, organizations or communities.

Knowledge, Skills and Abilities:
  • Ability to interact with an array of healthcare professionals, research staff and patients.
  • Ability to serve as an adjunct to Doctor-Patient discussions.
  • Ability to participate in active listening in regards to patients concerns
  • Ability to organize focus group interviews to identify, recruit and enroll eligible patients.
  • Ability to utilize teach-back techniques.
  • Ability to participate with trainers to provide Health Equity Training and Reinforcement Sessions for providers and staff.
  • Knowledge of community support services.
BASIC PURPOSE:
The (Accountability for Cancer Care through Undoing Racism and Equity) ACCURE nurse navigator will participate in rigorous training in the study protocol and discussions regarding prognostic information for surgical and non-surgical cancer therapies in addition to specific training in Undoing Racism, Ask, Advise, Assist technique. The ACCURE navigator will be supervised by Dr. Samuel Cykert the project Co-PI and work closely with Mr. Skip Hislop and Dr. Peter Rubin
Delivers excellent customer service utilizing Relationship Based Care to advocate for safety, patient preferences, and optimal communication through partnering with patients/families and colleagues, including all internal and external customers.

MAJOR WORK ACTIVITIES:
1) Demonstrates outstanding organizational skills as well as excellent interpersonal communication skills.
2) Assists with the education core of the initiative and provides in-depth explanation of each element of care.
3) Work closely with the Study Coordinators at the clinical sites and serve as a liaison between the clinical sites and the Cancer Center.
4) Complete tasks within estimated deadlines at a level of quality that matches the program’s effectiveness.
5) Accurately documents patient consent and develops follow-up recommendations for patients; documents cases and maintains appropriate records, ensuring confidentiality.
6) Assists physicians and other medical staff with the educational efforts of this research project.
Cone Health Values
  • Caring for our patients
  • Caring for each other
  • Caring for our communities
Cone Health Operating Principles
  • Uses evidence based practices to provide safe and exceptional patient care.
  • Communicates honestly and directly with care and respect.
  • Includes people with diverse backgrounds, experiences, and points of view.
  • Demonstrates responsible behavior by seeing it, owning it, solving it, doing it, and celebrating it.
Cone Health Practices
  • Keeps patients safe by practicing the 4 R's (right patient, right place, right time, right service).
  • Practices AIDET (acknowledge, introduce, duration, explain, thank you) for every patient interaction.
  • Does not engage in gossip; takes issues to the person who can do something about it.
  • Demonstrates responsible behavior by doing what I say, when I say and communicate. If I can't, I clean it up.
  • Assume the best intention and seek to understand.
  • Thanks someone every day.
Accountability
  • Responds appropriately to emergency situations (Cone Health Codes) and demonstrates knowledge of how to respond.
  • Always uses appropriate safety devices and techniques (examples: using safe lift equipment and needle safe devices; pushing carts; correctly lifting copy paper).
  • Adheres to National Patient Safety Goals (including compliance with Infection Prevention, Hand Hygiene, etc.).
  • Identifies and reports safety hazards and incidents. Maintains secure areas per policy (carts, closets, etc.)
  • Protects all confidential information and obeys all HIPAA regulations.
  • Adheres to all organizational and departmental policies and procedures, including dress code.
  • Documents time accurately using Kronos. Not in corrective action for Kronos edits.
  • Attends at least 75% of departmental staff meetings.
  • Completes all departmentally required education, competencies, and/or proficiencies.
Attendance
  • Demonstrates compliance with Attendance Policy.
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Exceptional People Providing Exceptional Care!

Cone Health is a state of the art network of facilities providing patients access to the latest developments in medical care from their first moments of life through later years. Our network offers the most breakthrough treatments and technology available in healthcare today. As a teaching hospital, we offer employees the opportunity to become leaders in the industry and continued growth from their first day on.

Extraordinary patient care is about being “high-touch” as well as “high-tech”. Community service and superior patient care are the cornerstones of our organization, a philosophy that is demonstrated by each and every one of our valued team members. We are proud to be the largest private, not-for-profit employer of choice in the Piedmont, NC area community!

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