CTT is mandated to provide service to those individuals within the mental health system who present the greatest degree of severity of symptomatology as evidenced by their multiple physical, psychiatric, and legal conditions, extensive use of services, and lack of follow through with treatment. This population requires the highest level of medical necessity as defined by the state Adult Environmental Matrix. The ACT Teams are specialized teams that provide multidisciplinary clinical review and assessment of individuals who may be young adults, heavy users of service or actively involved in the criminal justice system and may also have co-occurring behavioral health diagnoses. The ACT CM Technician provides supportive services to individuals with serious mental illness assigned to Community Treatment Teams, under the supervision of the Team Leader. This is accomplished through ensuring that the mission, goals and philosophy of the CTT are operationalized within the team. The incumbent works with individuals in their community environment assisting them in understanding, acquiring and maintaining independent living skills in the areas of: (a) their daily living situation; (b) interpersonal skills and social support/network building; (c) leisure and recreational support/skill development; (d) maintenance and enhancement of physical and mental needs; (e) obtainment of benefit entitlements and the skills to manage same; (f) vocational and educational needs.
Duties and Responsibilities:
Carries out the daily routine of individualized personal plan which focuses on the six domains of living (health, housing, leisure/recreational, vocational/educational, social and financial).
Assists the case manager in monitoring service delivery to ensure that assigned individuals receive service based on their individual Environmental Matrix scores.
Collaborates daily with multidisciplinary team internally, and as needed with external teams to assist in continuity of care for assigned individuals.
Provides daily information and feedback regarding individual’s behavior, attitude and physical condition, as a part of participation in the treatment planning process, and reports all changes in individual’s condition to CTT management personnel or assigned case manager.
Advocates for and supports individual in all appropriate situations as needed. Guides and encourages individual in self-care skills and activities of daily living, e.g., bathing, oral hygiene, grooming, and other personal care needs, laundry, shopping, etc., in accordance with personal plan.
Encourages individual to cooperate with the treatment program, giving reassurance and support as needed.
Provides a strong educational focus and component in teaching skills and appropriate use of community resources.
Participates in daily team meetings and Clinical Care Meetings to problem solve around need for extensive services for specific times; attends Open Forum and other required agency meetings.
Accompanies individuals to appointments (medical, dental, financial, entitlements, court, and probation, etc.) to provide support and assistance.
Provides training to individual on use of public transportation, job seeking skills, the identification and use of social and recreational resources, etc.
Attends in-service and other training in order to meet mandated training hours.
Reads/completes required paperwork documentation in timely manner.
Assists individual to increase community tenure, enhance quality of life, and attain highest level of independent functioning.
Provide 24 hour, 7 day a week access to service through participation in weekly on call rotation schedule, and adherence to a flex schedule which allows for evening and weekend hours as may be required to respond to needs of assigned caseload.
Performs other duties as required.
Must have good verbal and written communication skills and work well with people, have good, creative problem solving skills; be able to work independently, and be flexible and adaptive in handling changing priorities in a fast paced work environment; computer skills preferred.
Education and Experience:
A high school diploma with 5 years of mental health experience working with seriously mentally ill consumers. Expertise in one or more of the following required: mental health, criminal justice system, substance abuse including training in PCPC, HIV/AIDS, MR, geriatrics issues, PCBH regulatory standards and knowledge of community resources helpful.
Ability to sit for at least one hour at a time; climb stairs when visiting consumers in their residence; lift up to 20 pounds when assisting consumers with moving.
Other Job Requirements:
Must have a valid driver’s license, auto insurance and access to a vehicle; able to share office space and work as a part of a team; able to work evenings and weekends, and have a good knowledge of city transit system.
PMHCC - 14 months ago