CTT is mandated to provide services to those individuals within the mental health system who present the greatest degree of severity of symptomatology as evidenced by their multiple physical, psychiatric, and legal conditions, extensive use of services, and lack of follow through with treatment. This population requires the highest level of medical necessity as defined by the state Adult Environmental Matrix. The ACT Teams are specialized teams that provide multidisciplinary clinical review and assessment of individuals who may be young adults, heavy users of service or actively involved in the criminal justice system and may also have co-occurring behavioral health diagnoses. The ACT Program Assistant provides support to their designated team leader, staff, and individuals assigned to the team. This is accomplished by ensuring that the mission, goals and philosophy of the CTT are operationalized within the team.
The incumbent works mainly in office to provide supports around specific areas of need of the team and individual to ensure a smooth team process by assisting with: (a) clerical and paperwork needs; (b) on site problem resolution; (b) member benefit management and annual financial planning; (c) residential application process and provider contact; (d) collecting forms, data and survey information; (e) tracking various information required.
Duties and Responsibilities:
Provides essential support to team leader/team by handling all walk-ins and phone calls referring problems to team leader as needed; collects and sorts, distributes team mail.
Assists in budget facilitation by: computerizing annual plans, completing weekly/monthly vouchers in collaboration with CM and working with benefits office to ensure weekly funds distribution; assists individuals to become more independent in handling their own funds; makes phone calls to DPA, SSA, etc, as need to resolve entitlement issues when requested.
Encourages individual to cooperate with the treatment program, provides a strong educational focus during contacts; maintains updated address list for family inclusion mailings.
Works with case managers to ensure collection of monthly encounter forms, updated goal plans and family release forms; tracks expiration dates and informs staff when due.
Assists in maintaining monthly team boards with all scheduled appointments, hospital/jail admission information, updating as needed/requested.
Completes Change of Information Forms; updates team FACE binder as needed.
Maintains supply of most recent residential forms (CSN, SPC, PHA) and New Consumer Packets for new referrals.
Participates in team meetings providing input on all member contacts.
Duties and responsibilities continued
Develops database to track expiration dates for CSP, Financial Plans, Family Releases, etc.; completes quantitative portion of monthly chart audits as directed by team leader.
Cross team tracking of one of the following: monitoring of closed class members (ACT-1); completing monthly on call schedule (ACT-2); compiling monthly daytime CRC contacts and collecting prevocational trainee time sheets in collaboration with Voc Specialists.
Attends Open Forum and other required agency meetings.
Occasionally provides community support and assistance when requested by team leader.
Attends in-service and other training as required.
Performs other duties as required.
Must have good verbal and written communication skills and work well with people, have good, creative problem solving skills; be able to work independently, and be flexible and adaptive in handling changing priorities in a fast paced work environment; computer skills required.
Ability to sit for at least one hour at a time; climb stairs when visiting consumers in their residence; lift up to 20 pounds.
PMHCC - 16 months ago