ADMINISTRATIVE ASSISTANT III Client Rights
Texas Department of Family and Protective Services - Rusk, TX

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Administrative Asst III - Client Rights. Performs complex administrative support and technical program assistance for the Client Rights Department. Works under general supervision with moderate latitude for the use of initiative and independent judgment. Work involves disseminating information, maintaining paper and electronic filing systems, and performing internal administrative support work. On behalf of the Director of Client Rights, acts as the department liaison for DFPS, OIG, and Disability Rights. Serves as the dispatcher and coordinator of all DFPS, OIG and Client Rights investigations. Communicates investigation status to stakeholders within RSH, to central office, and external entities. Handles all client rights records requests. Serves as resource to RSH with questions about client rights requirements and issues. Maintains department database in MS Access, prepares reports in MS Access, MS Excel, and MS Word. Enters data into statewide CANRS and HEART systems. Addresses and resolves patient complaints and completes required report documentation. Mails notification of investigative findings to patients, families, employees, and managers. Supports the following department projects as assigned: staff training, patient satisfaction surveys and voters' registration program; monitors patient rights postings and handouts to meet agency and JCAHO/CMS standards and patient rights policies and procedures; co-leads patient focus groups. Must understand that the duties, location of work and shift pattern are subject to change as determined by administration in order to meet department and hospital needs. Must understand that the duties may include exposure to blood or other potential infectious materials. Employee actively participates and/or serves in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Supports the mission and vision of the facility.

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 1. Acts as dispatcher of complaints and allegations: receives complaints and maintains database; assigns cases to investigator; tracks completion of complaints; may handle and resolve complaints by telephone; provides initial notification to patients’ family, RSH managers, and central offices as applicable. 25% 2. Coordinates facility response to OIG and DFPS investigations: prompts injury report and/or provision of psychological attention by RN; prompts and documents action to protect patient; obtains patient consent/declination to contact family for serious allegations of physical/sexual abuse (and contacts family/guardian in these cases); tracks completion of allegations; provides patients, families, RSH managers, and Central Office notice of outcome. 25% 3. Upon supervisor review and approval, closes investigations: enters case into appropriate database, including cross-referencing between databases as applicable; generates letters and mails; provides cases to CRO director, SAC, and other department directors for review; communicates findings to central office as applicable; tracks completion of concerns and recommendations. 25% 4. Supports the following department projects as assigned: staff training regarding client rights, abuse/neglect, HIPAA, or therapeutic communication; patient satisfaction surveys; voters' registration program; monitors patient rights postings and handouts to meet agency and JCAHO/CMS standards; patient rights policies and procedures; co-leads patient focus groups. 10% 5. Performs other duties as assigned in order to ensure services are provided. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. 15%

Knowledge Skills Abilities:
Knowledge of office practices and administrative procedures. Skilled in using standard office equipment. Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; to communicate effectively, and to train others. Knowledge of consumer rights regulations in Texas Administrative Code, Joint Commission, and Centers for Medicare and Medicaid Services. Skills using Microsoft Office, including MS Access databases and MS Excel basic graphs and formulas. Skills reviewing the medical record and medical record terminology. Excellent writing skills. Bilingual preferred. Sign Language preferred.

Registration or Licensure Requirements:
None.

Initial Selection Criteria:
Work experience that demonstrates attention to detail and ability to multi-task.. Knowledge of office practices and administrative procedures. Skill in using standard office equipment. Ability to implement administrative procedures; to interpret rules, regulations, policies, and procedures; to communicate effectively, and to train others. Knowledge of consumer rights regulations in Texas Administrative Code, Joint Commission, and Centers for Medicare and Medicaid Services. Knowledge of abuse/neglect regulations in Texas Administrative Code. Skills in using Microsoft Office, including MS Word and MS Excel basic graphs and formulas and Adobe. Skills reviewing and entereing into the electronic medical record and medical record terminology. Excellent writing skills.

Additional Information:
IMPORTANT: The applicant must provide the interviewer with a written explanation of how applicant meets the initial selection criteria (e-mail Kerri.Taylor@dshs.state.tx.us). This must be completed and submitted within one (1) business day of the position closing or applicant will NOT be considered for an interview. This is a DSHS State Hospital limited client contact position. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the AccessHR service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.req#226371

Texas Department of Family and Protective Services - 21 months ago - save job - copy to clipboard