IBM is seeking a Customer Service Representative in Austin, Texas. This role advises and guides the client regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the client by answering questions and responding to client requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to system configuration, operations or performance. They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
High School Diploma/GED
At least 6 months experience in Apply Call Handling Standards
At least 6 months experience in Performing Customer Service Representative Role (AIX)
At least 1 year experience in Applying Problem Solving Techniques
At least 1 year experience in Applying Customer Satisfaction Skills/Soft Skills
Readiness to travel 10% travel annually
Bachelor's Degree in Information Technology
At least 1 year experience in Apply Call Handling Standards
At least 1 year experience in Performing Customer Service Representative Role (AIX)
Certified in AIX System Administration
Technical Specialist's role will span across multiple areas of AIX, including but not limited to, System Performance, system Administration, Graphic Monitors, SCSI Drives, Communications, and Storage.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
IBM - 18 months ago
International Business Machines Corporation (IBM), is an information technology (IT) company. s major operations include Global Technology...