AOS Technical Supervisor
Academy of Art University - San Francisco, CA

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AOS Technical Supervisor

Job Description:

Administer contact center enterprise solution, PeopleSoft, Salesforce and all other University databases that support Admissions, Marketing, Outreach, Admissions Transfer Office and Admissions Operations Support.

Implement strategic processes that eliminate waste to effectively optimize contact center solutions and across all databases
Facilitate contact center’s inbound / outbound call campaigns, including data uploads
Analyze data for optimization to present to management
Implement processes and supervision for all Admissions Operations Application Production & Data Reporting team members
Execute ongoing new hire and current staff training and development
Partner with IT / WebSupport / Management teams to ensure all projects are in line with the University’s vision and to increase efficiency and optimization
Additional projects as assigned by the Chief Operating Officer, Executive Director of AOS or Admissions management.


Savvy with databases and technologies to enhance productivities and deliverables-service levels
Proactive, analytical, strategic problem-solving skills required – Must be able to effectively evaluate, strategize and implement system and process optimization procedures to increase efficiency and productivity and eliminate waste.
Experience working with complex database systems; Assist in implementation of system procedures and office guidelines to increase efficiency and productivity
Must be able to thrive in a fast paced, deadline-driven, dynamic and ever-evolving environment
Ability to execute, effectively delegate, and complete multiple projects in a timely and accurate manner
Excellent follow through and organization skills; Exceptional attention to detail
Excellent in written and verbal communication and interpersonal skills – must be able to effectively communicate with all levels of Management
Bachelor’s degree required


The Academy of Art offers employees' health insurance, 401K Plan, paid vacation and holidays, and a commuter program. We also offer a unique opportunity to take an undergraduate art course free of tuition each semester.

How to apply:

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Established in 1929 by Sunset Magazine's creative director, Richard S. Stephens, Academy of Art University transforms aspiring students into...