APPLICATION SUPPORT ANALYST
University of Washington - Seattle, WA

This job posting is no longer available on University of Washington. Find similar jobs: Application Support Analyst jobs - University of Washington jobs

UW Medicine Information Technology Services department is a shared services organization, which supports all of UW Medicine. UW Medicine is comprised of UW Medical Center, Harborview Medical Center, Seattle Cancer Care Alliance, UW School of Medicine, and UW Physicians Network. The IT Services organization is responsible for ongoing support and maintenance of the infrastructure and applications which support these institutions, along with the implementation of new services and applications that are used to support and further the mission of patient care, research and teaching.

UW Medicine IT Services is looking for an outstanding APPLICATION SUPPORT ANALYST to join our team! The APPLICATION SUPPORT ANALYST will be a technical systems expert who offers cross-functional systems knowledge and support skills for applications (primarily Kronos, and also Lawson HRIS) used by multiple UW Medicine Health System customer groups in the areas of human resources and payroll. Application Support Analyst skills span the entire lifecycle of UW Medicine systems, from business process analysis and requirements gathering, through project delivery, software testing, system troubleshooting, and training, to production system support and process analysis and improvement. The Application Support Analyst is responsible for developing, maintaining and supporting multiple applications, including Kronos, T&BA (in house payroll entry system), Lawson and all related processing and reporting software, i.e. SSRS.

General direction will be received from the Kronos Project Director and Application Support Analyst Lead.

For detailed information on Benefits for this position, click here.

The primary responsibilities of the APPLICATION SUPPORT ANALYST will be to:

DEFINE AND DOCUMENT CUSTOMER REQUIREMENTS:
Work with users to identify business requirements and specifications.

Set appropriate expectations of customer requirement fulfillment.

Define system components needed.

Demonstrate, evaluate, and test prototype and production systems.

PERFORM SYSTEM DESIGN, CONFIGURATION & DEVELOPMENT TASKS:
Perform system configuration / development changes necessary to develop and/or maintain applications, using standard Client/Server and/or Web technologies.

Assist in the requirements gathering, development, and testing of system interfaces, including interfaces needed to UW mainframe systems.

Participate in the application design activities including database design, prototyping, and customer review sessions.

PERFORM PROJECT TASKS:
Responsible for the successful completion of assigned project tasks.

Report progress on assigned tasks to project manager.

Perform and report results of tasks.

Follow required Change Control processes to ensure proper approval, coordination, and communication of project tasks.

Create project documentation, including required deliverables of system development methodology.

SUPPORT TESTING & QUALITY ASSURANCE:
Participate in the creation and maintenance of unit, system and parallel test plans.

Participate in the execution of test plans.

Participate and support review of test results.

MONITOR AND MAINTAIN SYSTEMS, AND PERFORM PROBLEM RESOLUTION:
Monitor system outputs for integrity and error identification (e.g., interfaces and other system jobs).

Set up and maintain user security access.

Participate in the installation of technical environments including vendor application software and support software (e.g., service packs, patches, hot fixes).

Follow required Change Control processes to ensure proper approval, coordination, and communication of systems changes.

Perform troubleshooting for application issues.

Follow resolution and escalation procedures based on problem severity and impact.

DEVELOP AND MAINTAIN REPORTS:
Develop report specifications based on user requirements.

Develop reports according to specifications.

Test reports before turning over to users.

Modify or enhance existing reports according to user requests.

DEVELOP AND MAINTAIN SYSTEM DOCUMENTATION:
Document current data flows.

Document troubleshooting and support procedures.

Maintain accurate documentation of system changes and issues by using standard methodologies.

Other duties, as assigned.

Requirements:
Bachelors Degree in Health Information Management, Computer Science or other related degree.

Equivalent education or experience may substitute.

2-7+ years of experience analyzing business processes, defining customer requirements, designing, writing specifications, configuring, testing, training or implementing and maintaining software applications.

2-7+ years IT operation with strong understanding of database structures, theories, principles, and practices.

Experience in database development and support in MS SQL Server environments (2005 and 2008).

Able to write and troubleshoot SQL Code and design, including T-SQL, stored procedures, functions, DTS/SSIS, and SSRS reports.

Experience working in a service-oriented, Information Technology department.

Demonstrated ability to work with and facilitate multiple user and system groups as part of an information system development or support team.

Technical documentation skills.

Able to prioritize and execute tasks in a high-pressure environment.

Excellent oral and written communication skills.

Ability to effectively communicate in English, both verbally and in writing.

Desired:
Kronos and/or Lawson specific systems implementation, development, and maintenance / support experience.

Strong experience in Database Administration in SQL Server (2005 and 2008).

Experience with data management and data processing flowcharting techniques.

Experience with Windows Server administration, including Windows 2003/2008 and IIS, in an enterprise environment.

Previous experience working in a healthcare application support setting.

Training experience which includes evaluating staff competency in the use of the system and equipment.

Strong customer/personal relationship skills.

Ability to synthesize operational data, literature and verbal input into appropriate policy and procedure.

Well organized, detail oriented.

Ability to visualize global view.

Working knowledge of desktop computer.

Proficiency with Microsoft Office applications, including Excel.

Strong interpersonal and communication skills and customer service principles.

Proven skills in information technology.

Experience with Windows Desktop administration, including Windows XP, Vista, and Windows 7 in an enterprise environment.

Web application development experience, especially ASP.NET.

Experience with Windows SharePoint Services.

Must be able to work independently and in small to large project teams

Language Skills

Condition of Employment:
Fast-paced professional office environment.

Normal working hours. May also work off hours and weekends.

On-Call coverage (7x24) will be required.

The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .

University of Washington - 20 months ago - save job - copy to clipboard
About this company
191 reviews