ASSISTANT EXECUTIVE HOUSEKEEPER
ARIA Resort & Casino - Las Vegas, NV

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Provide excellent service consistent with the property's core service standards and brand attributes.
  • Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance.
  • Proactively seek to provide refined luxury service ensuring guest satisfaction.
  • Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task.
  • Coordinate turn-down services, and other special requests made by VIP services and guests.
  • Manage the department functions on a shift basis.
  • Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement.
  • Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files.
  • Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
  • Maintain confidentiality of department affairs.
  • Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Hotel Services.
  • Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.
  • Stay current, knowledgeable, and abreast of the latest industry equipment, technology, and techniques.
  • Maintain the integrity of a guest room inspection program on a regular basis.
  • Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.
  • Mentor and develop staff in regards to leadership, consistency, training, writing skills, and overall departmental standards and policies.
  • Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
  • Responsible for properly executing all requests made by VIP Services, Executives, etc.
  • Manage Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.
  • Participate in the Company’s diversity commitment.
  • Participate in quality hiring, staff training and processes that encompass the Company’s diversity commitment.
  • Instruct new hires and employees on the expectations and responsibilities for each role.
  • Work closely with supervisory and managerial staff to develop overall skills and growth.
  • Analyze data and reports generated by the property and Company to ensure proper execution of services, distribution of departmental reports and accuracy.
  • Ensure proper execution of services, distribution of departmental reports and accuracy.
  • Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction.
  • Be knowledgeable of Hotel information to answer guest inquiries
  • Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
  • Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials.
  • Ensure Hotel property and equipment is properly used and maintained, including telephone and computers.
  • Other related duties as necessary.

  • JOB REQUIREMENTS:

    Required:
    • At least 3 years of previous management experience.
    • Experience managing a workforce of over 50 employees.
    • Knowledge of cleaning equipment, supplies, and chemicals.
    • Leadership style that is result oriented.
    • Excellent customer services skills.
    • Ability to analyze budgets, overtime reports, FTE reports and financial reports.
    • Ability to understand process development.
    • Ability to develop and present department action plans.
    • Ability to create, manage and balance departmental budgets.
    • Ability to take initiative and exhibit flexibility.
    • Ability to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Computer skills to include: Excel, Internet, Outlook, Word.
    • Able to effectively communicate in English, in both written and oral forms.

    Preferred:
    • Previous experience working in a similar resort setting.
    • Familiarity with Green Initiatives and/or LEED programs.
    • Previous experience managing employees using a Collective Bargaining Agreement.

    MGM Resorts International - 16 months ago - save job - block
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...