Bellagio - Las Vegas, NV

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Supervises Housekeeping employees to ensure they adhere to and enforce company and Housekeeping policies.
  • Maintains records, including repairs needed, lost and found items, and quality of work completed by employees.
  • Inspects rooms to ensure they are up to Bellagio standards.
  • Ensures Guest Room Attendants (GRAs) are conforming to the health laws and standards set by the property.
  • Works closely with the Front Desk to ensure guests receive clean rooms in a timely manner.
  • Works closely with Engineering to ensure all maintenance concerns are handled appropriately.
  • Works closely with scheduling to ensure proper staffing.
  • Manages assigned operational functions consistent with the strategic plan and vision for the department, division, and property.
  • Manages and monitors fiscal budget and marketing strategies to produce both short-term and long-term profitability for the property.
  • Manages the delivery and measurement of guest service consistent with the Bellagio’s core service standards and brand attributes.
  • Provides input into research, development, evaluation, and implementation of new products, services, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs.
  • Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass Bellagio’s diversity commitment; adherence to Bellagio’s status quo third party representation philosophy; compliance with Bellagio’s policies, legal requirements and collective bargaining agreements.
  • Coordinates turn-down services and other special requests made by VIP Services and VIP guests.
  • Controls expenses by voluntary staff reductions when necessary.
  • Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.


    • At least 2 years Housekeeping Supervisory experience.
    • Previous experience with Collective Bargaining Agreements.
    • Previous experience supervising at least 25 employees.
    • Excellent customer service skills.
    • Ability to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High School diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.
    • Previous experience working in a similar resort setting.
    • Knowledge of cleaning procedures and OSHA regulations.
    • Bachelor's degree.

    MGM Resorts International - 14 months ago - save job - block
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    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...