ASSOCIATE
Cincinnati Children Hospital - Cincinnati, OH

This job posting is no longer available on Cincinnati Children Hospital. Find similar jobs: Associate jobs - Cincinnati Children Hospital jobs

PURPOSE OF POSITION: Utilizes technical expertise to support knowledge development and application of job related skills. Focuses as a resource and responds to inquiries related to a specific subject matter or technical applications. To provide training and orientation for new hires in the Scheduling Center, Clinical Concierge, and Customer Connections. Provide retraining of the current staff on standard and new processes.

Responsibilities

·Technical Assistance
Provides trouble shooting and resource information to a specified audience. Utilizes technical knowledge and skills to address routine tasks or to deliver specific training services to a defined audience. Supports the operations of the department to effectively deliver education and performance improvement solutions.

·Project Support
Coordinates routine projects and assists other education and performance improvement practitioners to enable learning. Proactively participates on relevant councils, committees, projects or taskforces.

·Teamwork
Acts to facilitative teamwork within and across departments.

·Training
Train new hires on the processes of the Scheduling Center, Clinical Concierge or Customer Connections. Work directly with the Managers in scheduling new staff and meeting the needs of timely training in department processes. Develop and maintain training materials and job aides needed for training programs. Maintain department records of staff receiving training. Create web-based training programs utilizing software. Serve as a liaison to areas outside of the Scheduling Center.

·Process Improvement
Assist management by participating in team meetings on the improvement and development of new processes. Participate in creating, developing and implementing of training programs in the Scheduling Center, Clinical Concierge and Customer Connections.

Qualifications
REQUIRED SKILLS: Ability to apply technical knowledge and skills in the delivery of learning services. Ability to anticipate the needs of others, recognize potential problems and proactively communicate and address these opportunities. Verbal and written communication, problem solving, time management and organizational skills required. Working knowledge of relevant software applications. EDUCATION/WORK EXPERIENCE: Required: Associate's Degree, or equivalent combination of education and related work experience. Plus two years of related work experience . Preferred: Bachelor's Degree

Skills & Competencies

·Customer Requirement Skills
Identifying and understanding customer needs and expectations; accurately gauging how to satisfy these requirements

·Knowledge Application
Effectively applying job, organization, and industry knowledge to accomplish work; providing expertise to others

·Systems - Basic
Working knowledge of systems relevant to the field

·Organization
Possess strong organization skills and attention to detail

·Time Management
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment

·Problem Solving
Ability to independently work through details of a problem to reach a positive solution

·Communication
Effective verbal, written and/or interpersonal communication skills

Required:

Preferred:

Cincinnati Children Hospital - 17 months ago - save job - block
Recommended Jobs
Coordinator, Special Projects/Programs
University of Cincinnati - Cincinnati, OH
University of Cincinnati - 9 hours ago

Pet Products/Stocker Associate
PetSmart - Cincinnati, OH
PetSmart - 11 days ago

Acquisitions Associate
TowerPoint Capital - Covington, KY
Indeed - 7 days ago
Easily apply
About this company
80 reviews
Cincinnati Children's Hospital Medical Center has a special place in its heart for kids -- and vice versa. The pediatric health care...