AT&T Finance Representative Alderwood Town Center Lynnwood WA
AT&T - Lynnwood, WA

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Ensure positive experience for our internal/external customers by maintaining the integrity of store operating procedures including but not limited to: Inventory management, cash management, point of sale paperwork/recordkeeping, assists in the adherence to store merchandising standards, and the safety and security requirements in the store. The finance rep position is a predominantly a task oriented/driven position and requires a high level of effective time management skills, organization, ability to multi-task, a professional level of communication to your peers and management, and the ability to work in a fast paced team environment. Operate various internal tools and systems, terminal consoles and peripheral devices, and maintain time sensitive daily, weekly, and monthly records with a high degree of detail and accuracy. Act as the operational liaison between agents, vendors, customers and various AT&T departments. Perform other operational duties as assigned by management. May sell all products and services offered by the company.

ROLES & RESPONSIBILITIES

The functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
Store Operations
  • Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies
  • Perform operational tasks to maintain audit-ready status in store at all times
  • Prepare bank deposits
  • Balance POS drawer
  • Process and prepare paperwork for recordkeeping and report generation
  • Work in conjunction with management for all monthly counts, reporting, and providing documentation for operational coaching opportunities for management follow up
  • Coordinate with management any customer credit/refund concerns
  • Responsible for adherence to the iPOG, managing store resets and upholding merchandising standards
  • Instill a sense of pride and ownership in store appearance - understand that the store is the face of AT&T to every customer
Customer Experience with Internal and External Customers
  • Full understanding, acceptance and execution of AT&T’s “Our Retail Promise”:
  • Participate with store management in role plays, knowledge transfers, and sharing operational best practices on a regular basis to demonstrate “what right looks like” for store employees
  • Attend weekly personnel training/educational sessions
  • Escalate appropriately any operational issues or variances.
Employee Knowledge and Development
  • Consistently adhere to the Code of Business Conduct and Our Retail Promise
  • Understand operational compliance of back office processes, procedures and policies including Audit processes and procedures
  • Maintain diligent knowledge and communication process of all updates/changes to operational policies and procedures
  • Collaborates with peers to ensure best practices are shared and implemented
MINIMUM REQUIREMENTS:
Perform the following with reasonable accommodation:
  • Work flexible hours (including evenings, weekends and holidays)
  • Stand for long periods of time
  • Ability to lift up to 25 pounds
  • Operate a personal computer, wireless equipment, copier and fax
  • Work in other locations as the needs of the business dictate what may be required
  • May be required to wear a uniform or company apparel as designated by management
PREFERRED QUALIFICATIONS:
  • Associate Degree
  • 1+ years of relevant work experience
  • Telecommunications industry knowledge
  • Excellent interpersonal, verbal and written communication skills, and attention to detail
  • Strong working knowledge of computer systems/software and computerized billing
  • Strong customer service skills
  • Thorough research skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

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