Academic Issues Coordinator
Ashford University 394 reviews - San Diego, CA

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Are you a pragmatic problem solver? Do you enjoy helping others and resolving issues? If so, our Academic Issues Coordinator may be the perfect position for you!

Position Summary:

The Academic Issues Coordinator position is a full-time employment opportunity. Reporting to the Instructional Specialist Manager, the Academic Issues Coordinator is a full-time position.. The Academic Issues Coordinator (AIC) supports the Academic Issues mailboxes and the Instructional Specialist/Academic Services department. The AIC is responsible for a full range of administrative support duties.
Essential Job Duties:
• Processing incoming Academic Issues and distribution of issues;
• Requesting additional information for incomplete submissions;
• Maintaining confidential database and email folders;
• Processing other submission requests sent by students or on behalf of students.
Additional Job Duties (include but are not limited to):
• Proficient in Microsoft Office: Word, Excel, Access, and Outlook applications.
• Proficient in database contact management applications such as CampusVue.
• As a member of the Instructional Specialist/Academic Services department, the AIC is actively involved and accepts other duties as assigned.
Core Competencies:
• Commitment to Mission: Aligns with the Core Values of Integrity, Ethics, and Service through behaviors that demonstrate a positive commitment to the customer and the organization.
• Communication: Aligns with the Core Values of Service through oral and written communication skills and internal/external relationships.
• Service: Encompasses the company’s core values of service; including service to the organization, customer community.
• Personal Planning: Aligns with personal accountability and responsibility.
Minimum Requirements:
• Proficient in Microsoft Office: Word, Excel, and Outlook applications.
• Proficient in database contact management applications such as CampusVue.
• Strong customer service and problem solving skills.
Preferred Qualifications:
• Strong communication skills, both verbal and written.
• Internet proficient.
• Excellent organizational skills.
• An outgoing, friendly demeanor.
• Ability to work as part of a team.
• A Bachelor Degree is preferred but relevant work experience may be substituted for a degree.
Company Information:
For additional information about our University, please visit
Physical Requirements :

Physical Demands: While performing the duties of the job, the employee is regularly required to use hands and arms and talk or hear. The employee requires dexterity in using telephone, computer keyboard, mouse and calculator while seated at a desk. The employee is frequently required to stand, walk and sit. The employee may frequently move to interact with fellow employees and/or clients. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Communication Skills: While performing Duties of the job, the employee is required to read and comprehend instructions, correspondence and memos. The employee requires the ability to write effective and detailed correspondence and to effectively present information both in one-on-one and small group situations.

Mental Demands: While performing duties of this job, the employee is required to deal with stress associated with a fast-paced work environment and multiple priorities/tasks. The employee will be required to make judgment decisions and adapt to changing work situations, grasp and apply new ideas, communicate with various personalities at all levels and have the ability to apply common sense understanding to carry out detailed instructions.

Work Environment: While performing duties of this job, the employee is required to work in an office environment, and the noise level is usually moderate to loud .

Note : This opportunity of employment will require a completed pre-employment screening to be inclusive of, but not limited to: a criminal background investigation, a credit check investigation, verification of education credentials, verification of prior employment history and a professional reference check; with review prior to an offer of employment being extended.

Notice to Prospective Employees

As required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the “Clery Act”), prospective employees are entitled to request and receive a copy of Ashford University Annual Campus Security Report. The Report can be accessed a t 2011 AU Campus and Safety Report . The report includes certain campus safety policies and statistics on reportable crimes and incidents that occurred on campus, in certain off-campus buildings, and on public property immediately adjacent to campus or accessible from campus for three previous years. The policies include campus security policies, crime prevention, and alcohol and drug use, and sexual assault, among others. To obtain a paper copy of the report, please contact .

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394 reviews
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