Access Referral Specialist
Children's Hospital Philadelphia - Philadelphia, PA

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Bachelor’s degree preferred. Minimum of 5 years of related experience required; customer service background in an outpatient healthcare setting preferred. Experience with scheduling system required. Call center experience preferred. Experience with database maintenance preferred. High level of interpersonal skills with excellent customer service and responsiveness. Excellent telephone listening and verbal communications skills. Ability to diffuse angry callers and resolve conflict. Ability to work with confidential information. Ability to function efficiently and professionally with a minimum of supervision. Ability to work as a team player. Strong customer service skills. Demonstrated public speaking skills. Ability to gather data and make recommendations based on data collection.

All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.

Job Description:
Handles a high volume of inquiries from a variety of sources including physician, schools, social service agencies, and families. Responsible for the daily operation of the physician referral and CHOP web based scheduling program. Also responsible for EPIC Provider Dictionary maintenance.

Children's Hospital Philadelphia - 6 months ago - save job - block
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