Account Analyst I (Customer Svc Rep)
Arkansas Children's Hospital - Little Rock, AR

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Position Summary

Analyzes customer need to determine to determine appropriate response and resolution. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at ACH. Contact is most frequently by telephone but also includes responses to written inquiries and direct (face-to-face) customer contact. Requires broad and specific medical reimbursement knowledge to properly resolve customer needs. Strong communication, interpersonal, follow-up, and problem-solving skills are essential to the job. Encourages payment of self pay debt obligation when appropriate to situation.

Position Duties

1.

Departmental Quality and Quantity Score

This is derived from the Departmental Quality/Quantity performance rating. Employees are responsible not only for their own specific job duty, but for contributing to the overall success of the Department. The individual employee must have scored no more than one Needs Improvement rating to share in Exceptional ratings in this Departmental score area.

2.

Performs work of appropriate volume for the job assigned while maintaining accuracy standards

Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at ACH.
Communicates by telephone, in writing, and face-to-face to respond to customer inquiries
Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.
Utilize problem-solving, follow-up and interpersonal skills to resolve customer needs
Encourage payment of self pay debt obligation when appropriate to situation.

3.

Performs quality of work appropriate to the job assigned while maintaining volume standards

Performs activities described in Duty 2 in an accurate, timely, professional and consistent manner.

Position Qualifications

Education Requirements

Bachelor's degree from four-year college or university
  • Field of Study: Business Administration, Finance or related field
  • Experience Substitution: Or four years related experience and/or training; or equivalent combination of education and experience.
Required

Experience Requirements

1 year total experience required

  • which includes 1 year of Problem-solving, analytical, insurance, Medicare or Medicaid,customer service or collections, clerical or data entry experience
Required

Skill Requirements

Comfortable with using Personal Computers and software

Required

Data Entry >6000sph with

Required

Ability to communicate effectively by telephone and excellent interpersonal skills

Required

Ability to independently research issues and resolve problems

Required

Knowledge of medical reimbursement

Preferred

Physical Requirements

Physical Activity - Stand

Occasionally

Physical Activity - Walk

Occasionally

Physical Activity - Sit

Regularly

Physical Activity - Use hands to touch, handle, or feel

Regularly

Physical Activity - Reach with hands and arms

Occasionally

Physical Activity - Climb or balance

Occasionally

Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend

Occasionally

Physical Activity - Talk or hear

Regularly

Physical Environment - Inside Office Environment / conditions

Regularly

Lifting/Pushing/Pulling Weight - Up to 10 pounds

Occasionally

Lifting/Pushing/Pulling Weight - Up to 25 pounds

Occasionally

Noise Level - In general, the noise level for this position is considered to be:

Quiet

Arkansas Children's Hospital - 14 months ago - save job - block
About this company
43 reviews
As the only pediatric medical center in the state, Arkansas Children's Hospital (ACH) serves the youngest Razorbacks from birth to age...