Analyzes customer need to determine to determine appropriate response and resolution. Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at ACH. Contact is most frequently by telephone but also includes responses to written inquiries and direct (face-to-face) customer contact. Requires broad and specific medical reimbursement knowledge to properly resolve customer needs. Strong communication, interpersonal, follow-up, and problem-solving skills are essential to the job. Encourages payment of self pay debt obligation when appropriate to situation.
Departmental Quality and Quantity Score
This is derived from the Departmental Quality/Quantity performance rating. Employees are responsible not only for their own specific job duty, but for contributing to the overall success of the Department. The individual employee must have scored no more than one Needs Improvement rating to share in Exceptional ratings in this Departmental score area.
Performs work of appropriate volume for the job assigned while maintaining accuracy standards
Provides prompt, accurate, and courteous responses to customer questions and concerns regarding their patient accounts at ACH.
Communicates by telephone, in writing, and face-to-face to respond to customer inquiries
Utilize broad and specific medical reimbursement knowledge to properly resolve customer needs.
Utilize problem-solving, follow-up and interpersonal skills to resolve customer needs
Encourage payment of self pay debt obligation when appropriate to situation.
Performs quality of work appropriate to the job assigned while maintaining volume standards
Performs activities described in Duty 2 in an accurate, timely, professional and consistent manner.
Bachelor's degree from four-year college or university
- Field of Study: Business Administration, Finance or related field
- Experience Substitution: Or four years related experience and/or training; or equivalent combination of education and experience.
1 year total experience required
- which includes 1 year of Problem-solving, analytical, insurance, Medicare or Medicaid,customer service or collections, clerical or data entry experience
Comfortable with using Personal Computers and software
Data Entry >6000sph with
Ability to communicate effectively by telephone and excellent interpersonal skills
Ability to independently research issues and resolve problems
Knowledge of medical reimbursement
Physical Activity - Stand
Physical Activity - Walk
Physical Activity - Sit
Physical Activity - Use hands to touch, handle, or feel
Physical Activity - Reach with hands and arms
Physical Activity - Climb or balance
Physical Activity - Stoop, kneel, crouch, crawl, twist, or bend
Physical Activity - Talk or hear
Physical Environment - Inside Office Environment / conditions
Lifting/Pushing/Pulling Weight - Up to 10 pounds
Lifting/Pushing/Pulling Weight - Up to 25 pounds
Noise Level - In general, the noise level for this position is considered to be:
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