Account Coordintor
Texas Dow Employees Credit Union - Lake Jackson, TX

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Solicit, develop, market, and sell new and renewal business in accordance with applicable state insurance regulations for all current and future product lines. Service the agency product lines and handle various types of customer service matters. Implements and performs according to TDECU R.E.A.L. standards.

Essential Duties and Responsibilities:
(To perform successfully in this position, an individual must be able to perform essential duties satisfactorily as well as possess education/experience, knowledge, skill, and ability as listed in representative fashion: reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position - this listing of essential duties is not all inclusive, but representative, other duties may be assigned.)

Under limited supervision involving no instruction for routine work and general instruction for new lines of work or special assignments, the employee is required to satisfactorily perform the following:

1. Solicit, develop, market, and sell new and renewal business in accordance with applicable state insurance regulations for all current and future product lines.

2. Process and/or issue various insurance related documents to include product line change requests, insurance claims, binders, certificates and applications. Gather underwriting information as required and maintain regular communication with the client, insurance company.

3. Perform various administrative duties which most commonly include greeting and directing Members in person and on the phone, inputting appropriate information into computer management system, and maintaining appropriate written and verbal communication with Members and the insurance companies.

4. Address Member questions, concerns, and issues requiring minimal guidance in resolving common to moderately complex situations. Ensure complex issues are forwarded to the appropriate authority for resolution.

5. Explain, promote and/or sell products or services and actively pursue referral opportunities.

The job requires attendance at work on a regular basis in accordance with TDECU Policies for Work, Attendance and Time Off. As a member of the TDECU team, other duties may be assigned in order to fulfill TDECU’s mission, vision, and strategic plan objectives.

Minimum Qualifications:
(Education, Experience, Knowledge, Skills, and Abilities)

1. Certifications/Licenses/Registrations
Licensed to sell property and casualty; and/or life and health insurance products.

2. Knowledge, Skills, and Abilities •

Combination of education and experience which enables the incumbent to be successful in the job generally acquired through the attainment of a high school diploma and two years of related experience. •

Demonstrated ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to calculate discounts, interest and percentages. •

Demonstrated ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. •

Demonstrated ability to write routine correspondence. •

Demonstrated ability to interact constructively and effectively with all constituencies. •

Demonstrated ability to communicate effectively with Members and small groups of employees. •

Demonstrated ability to operate standard office equipment such as a computer and adding machine. •

Demonstrated ability to apply common sense understanding to carry out concrete procedures and instructions furnished in written or oral form. •

Demonstrated ability to solve basic problems involving several concrete variables applied to standard situations. •

Demonstrated ability to analyze data and draw valid conclusions. •

Demonstrated ability to evaluate the financial needs of current and potential Members in order to ascertain potential financial product needs of Members.

Physical Demands and Work Environment:
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arm. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The employee is required to key transactions on a computer on a regular basis.

In accordance with the spirit and requirements of the Americans with Disabilities Act, reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Environmental Demands •

The work environment for this job is an office setting with minimal exposure to noise, heat, dust, and other elements. •

Hours may vary based on business needs. •

The employee may be exposed to a potentially hazardous condition - robbery.

The employee receives detailed instructions and procedures to be followed to minimize the risk. •

The employee will travel for purposes which commonly includes calling on customers, participating in business development efforts and other business-related reasons.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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