To secure new business customers and sell SureWest Broadband products and services in the Greater Sacramento Area.
?Hunter? sales position. Spends most of time in the field prospecting for and closing new business customer opportunities for SureWest. Travels to customers' premises to sell and demonstrate the Company's services capabilities. Uses in-depth knowledge of Company's services and products, handbooks, training guides and product reference files to assist the customer in making appropriate selections of telecommunications products and services. Explains operation of various communication services and products, demonstrating and instructing customers in the proper use of services and features. Acts as public spokesperson and public representative for the Company. Exercises constant awareness and knowledge of privacy issues while working with customer records.
Serves as initial contact for members of the public with the Company. Directly interfaces with customers via telephone, written correspondence, or direct public contact on all matters relating to provision of business telecommunication products and services.
Understands, and is able to sell, the entire SureWest Broadband business product line, including voice, data, Internet, phone systems, and Custom Data Services.
Uses Company provided laptop computer and on-line service order system to access information for system price quotations. Maintains files of customer records, pending quotations, and other pertinent material,
Responds to customer complaints and resolves them. Solves problems under existing general policies. Reports all competitive sales information available to Sales Manager and/or other appropriate personnel. Decisions impact multiple departments.
Maintains a leadership posture for the development of new markets and sales personnel based on the evolution of SureWest Broadband?s network and services.
Maintains a professional sales posture at all times and actively seeks out sales opportunities. Persuades others to accept a position not previously held or in the face of strong opposition or antagonism. Has responsibility for revenue generation, through quotas specified in the Sales and Compensation plan.
Maintains a daily agenda, through the use of software applications or other effective time management and scheduling tools.
Maintains daily, weekly, and monthly prospecting and funnel management activity through use of Company provided on-line CRM application.
Demonstrates products and services at trade shows located at various sites in the Sacramento metropolitan area. Stands while talking to customers or potential customers and answers questions about Company products and services. Expected to act as public representative for the Company.
Attends local training sessions for new systems or service and/or upgrades, as required.
Attends various Company meetings, including safety meetings.
May participate in local Chambers of Commerce and act as a representative for the Company.
Performs miscellaneous duties as assigned by Sales Manager, Director of Business Development or VP, including customer account research, special reports and projects. Uses various office technology as required.
Reports to work on time and maintains a satisfactory attendance record
Technical training or knowledge: Must know standard keyboard and have a minimum typing speed of 40 W.P.M. Must be familiar with and demonstrate an ability to explain operation of various communication services and products, including Key Systems, PBX, Centrex, ISDN, and broadband network services.
Professional training or knowledge: Must have a demonstrated ability to communicate effectively with customers and other employees, and an ability to sell the Company's products and services. Must have the ability to learn, understand and effectively explain the Company's rates, rules and regulations. Must be able to retain information gained through training and experience which is required for effective job performance. Must maintain a neat appearance.
Work experience: In depth knowledge of the Company's products, services, procedures and customers; or three to five years of solid technical sales experience.
License required: Valid California State Driver's License.
General education or equivalent: Reading, writing, arithmetic and communication skills equivalent to those obtained from completion of high school or commensurate experience
SureWest Communications - 12 months ago