Account Management 2 eBay
eBay - Salt Lake City, UT

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Key Account Manager will be the primary contact and relationship owner for a select group of highly valuable eBay top sellers. This individual will support 30+ priority top sellers/merchants and will be single point of contact for all operational aspects of the member’s business on eBay. This individual is responsible for developing and enhancing customer loyalty, identifying growth and sales opportunities, consulting with the member to meet business and profitability objectives and to serve as the single point of contact for a portfolio of business, representing all aspects of seller’s eBay business

Job Requirements
• Be responsible for managing the performance of accounts in portfolio, and meet standards and expectations for Gross Merchandise Volume (GMV) growth, Detailed Seller Rating (DSR) performance and Trust & Safety policy adherence, which includes managing Bad Buyer Experience (BEE) rates
• Identify and execute against revenue growth opportunities and meet key internal objectives for increasing on eBay Gross Merchandise Volume (GMV); work with PayPal Account Manager to increase PayPal share of Total Payments Volume (TPV) in sellers’ eBay business
• Interface with internal operations teams at eBay to address and resolve needs of each customer in portfolio
• Provide crucial guidance to customers in areas such as Search & Listing Optimization, marketing, inventory management, shipping economics, fulfillment strategy, improving the buyer experience, risk management, fraud, Trust & Safety policies, negative account actions, and other strategic and operational needs
• Consult with customers regarding product offerings and identify recommendations to fit customer needs
• Conduct detailed and comprehensive research into seller business and metrics, identify needs and opportunities, research and identify the most appropriate tools and resources to benefit seller

Education
Bachelors Degree or Equivalent
Shift
Day

About this company
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The world’s leading e-commerce company, eBay Inc. brings together a family of brands that connect communities. Built on commerce,...