Amazon.com's grocery delivery service, AmazonFresh, is seeking a highly motivated, experienced, innovative and customer-focused Account Manager to join our team. In this role you will help both acquire and maintain relationships with third-party merchants, making their products available through our Delivered by AmazonFresh program. Delivered by AmazonFresh provides the capability for third-party merchants to list their products through the AmazonFresh site, offering all the superior performance of pick-up, storage, pick, pack, delivery, and customer service. This is a highly visible and strategic program within AmazonFresh and already includes local iconic Seattle businesses like Pike Place Fish Market, DeLaurenti Food & Wine, Top Pot Doughnuts and more. This is a chance to work in an innovative group, influence product selection decisions, directly impact the customer experience and work closely with well know businesses.
Primary responsibilities will be:
Aggressively recruit new merchants for the Delivered by AmazonFresh program and manage key strategic accounts.
Conduct regular intensive business analysis and metric reporting.
Maximize the top-line results of these relationships by ensuring these partners are effectively merchandising their products on AmazonFresh, working with them on delivery-appropriate packaging, teaching them how to use Amazon’s tools, and addressing breakdowns in standard processes or poor performance issues.
Develop programs, feature requests and processes to drive sales across third-party. Develop business cases to quantify the opportunities and requirements for new features and enhancements.
Interested applicants should be comfortable driving creative solutions in a fast-paced environment, act as strong advocates for our customers and sellers on AmazonFresh, and should be passionate and driven to create a best-in-class online shopping experience for customers.
3+ years of account management experience, preferably within an ecommerce company
Experience leveraging Excel in order to analyze data to support business decisions
Exceptional interpersonal and communication skills, including strong writing and speaking skills
Proven analytical skills and highly comfortable with numbers
Demonstrated ability to manage multiple projects - work prioritization, planning and task delegation
Experience in consulting and/or retail/consumer products industries
Outstanding organizational, attention to detail and multi-tasking skills.
Demonstrated positive, results oriented attitude.
Excellent team player capable of learning and sharing knowledge in a team environment.
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