The Client Service Account Manager acts as the primary communication link between external customer and all internal departments. The Client Service Account Manager communicates customer project status to appropriate stakeholders and disseminates information on problems, issues or potential delays. The Client Service Account Manager manages client accounts (client queries, proposals, scheduling and operation coordination), customer expectations and ensures the completed work meets customer SLA's and comply with the company standards. He/she understands customer's business needs, building solid customer relationships and is responsible for all steps of service delivery, including Composition and Manufacturing through final disposition of the customer product.
Qualitative Functions and Responsibilities
: Skilled, exceptional and effective communicator
: Superior analytical and problem solving skills
: Excellent time-management and organizational skills
: Strong computer skills and full understanding of financial printing and shareholder communications
: Establish and maintain relationships, strong attention to detail, creativity and motivation to meet and exceed established goals.
Roles and Responsibilities (not limited to):
: Client relationship management to sell and up-sell products or services to new clients and increase offering to existing clients
: Thorough understanding of our technical capabilities, applications and products in particular XBRL online portal usage, box.net usage; familiarity with pre-press and desktop applications such as Pitstop, Illustrator, InDesign, etc.
: Understanding transactional projects and the document life cycle (initial meeting through final disposition of a customer's project)
: Manage client expectation, provide quick and accurate issue resolution and estimate time frames, and resources (EDGAR, XBRL, programming, composition, DTP, prepress, Print, etc.) required to successfully complete a project
: Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule
: Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner. Handle customer concerns/issues as needed (i.e. dispute management, invoice reconciliation, etc.)
: Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
: Able to demonstrate ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job.
: Possess exceptional communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
: Proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers.
: Understand financial print and shareholder communication industry, financial documents, document life cycle, types and regulatory requirements
: Working knowledge of print production (offset, web and digital) as well as experience with estimating, job processing, trafficking and graphic design
: Working knowledge of the typesetting process and life cycle (form type, document conversion, edits, graphics, requirements, filing and printing)
: Working knowledge of the EDGAR process and life cycle (form type, document conversion, requirements, filing)
: Working knowledge of the XBRL process and life cycle (uploading, document tracking and customer communication)
: PDF e-red, courtesy copy, web and press final pre-flight checks
: Submission header builds and checks - able to quickly ID document types and required submission changes for dupe/revise client requests
: Experience handling in-house or on-sight in-house activities on transactional deals
: Documenting and communicating client requests and enhancements that require functionality not presently available in Vintage applications/systems
: Maintain composure and professional demeanor under pressure and the ability to coordinate with multiple people across various departments in order to adhere to tight deadlines and budgets
Experience and Requirements:
Possess a four-year degree and a minimum of 7 years of experience within financial print operations, typeset, EDGAR, print or XBRL operations and managing high profile accounts OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
SHIFTS Available: Second Shift (6PM-2AM) and Third Shift (2AM-10AM)
About Vintage Filings
Vintage Filings, a division of PR Newswire, is a full service financial filing and printing firm. With over 4,500 public company clients, Vintage has quickly become the fastest growing EDGAR firm nationwide. With the constant changing requirements in SEC filing regulations for public companies, Vintage Filings works in partnership with our clients to file their documents in an accurate and expeditious fashion.
About PR Newswire
PR Newswire (www.prnewswire.com) is the premier global provider of multimedia platforms that enable marketers, corporate communicators, sustainability officers, public affairs and investor relations officers to leverage content to engage with all their key audiences. Having pioneered the commercial news distribution industry 57 years ago, PR Newswire today provides end-to-end solutions to produce, optimize and target content - from rich media to online video to multimedia - and then distribute content and measure results across traditional, digital, mobile and social channels. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire enables the world's enterprises to engage opportunity everywhere it exists. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and the Asia-Pacific region, and is a UBM plc company.
PR Newswire is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or veteran status.
Please do not forward unsolicited resumes to any employee of PR Newswire Association LLC and its subsidiaries. PR Newswire is not responsible for any fees related to unsolicited referrals.
At UBM plc, we invite you to be part of an organization that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer.
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