Account Manager III LAS, Aflac Group Insurance
Spread Your Wings
We are the duck. We inspire and are inspired, listen and respond, empower our people, give back to our community, and most importantly, celebrate every success along the way. We do it all ...
The Aflac Way
Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best known brands. Aflac has been recognized by
magazine as one of the 100 Best Companies to Work For in America for the fifteenth consecutive year in January 2013 and as one of America's Most Admired Companies for the twelfth year in March 2013.
Our business is about being there for people in need. So, ask yourself—are you the duck? If so, there’s a home—and a flourishing career—for you at Aflac.
Aflac Group/Client Relations
Account Manager III
Principal Duties & Responsibilities
Represents Aflac Group Insurance as account contact to clients and field force representatives; acts as a liaison coordinating activities with various internal departments and the account (customer) to ensure effective and efficient implementation and administrative setup of large accounts as it relates to the data upload
Ensures requirements for initial account setup and re-enrollment activities are met; consults the field force onsite on account requirements; travels on demand to work with clients and to establish rapport; maintains constant communication with field force to ensure proper management of accounts; communicates with clients to ensure satisfaction and troubleshoot problems
Develops, updates, and maintains account profiles, including Product Offering, Servicing, Account Setup, Enrollment, and other pertinent data for effective and efficient account management
Analyzes special problems and/or concerns from large, critical, and/or multi-location accounts to develop and coordinate resolutions; develops and coordinates plans for administrative servicing of large accounts in the account setup/enrollment phase, and monitors ongoing service levels within Aflac Group Insurance in a project management architecture; provides central coordination of ongoing administrative services with other divisions and field force to ensure account issues are resolved promptly to customer’s satisfaction; coordinates implementation of technology with internal and external customers to facilitate data exchange
Analyzes and completes reports related to payroll account activity to identify trends and document process improvements; maintains a database repository of service efforts and results; ensures that payroll account complaints are resolved and routinely monitors account satisfaction; makes independent decisions regarding the best solution to conserve business and implements the appropriate activity; periodically contacts payroll accounts to ensure service objectives have been met; conducts proactive payroll account audits to address possible issues before problems occur; coordinates or performs payroll account and/or policy maintenance as necessary to ensure prompt and efficient service; facilitates meetings or conference calls with middle and/or upper management payroll concerning account status or service objectives
Develops and monitors the testing of new ideas to increase service efficiency and persistency initiatives; gathers, organizes, and prepares data for monthly operational control report and completes analytical reports for executive management; conducts/facilitates presentations to current and prospective large and/or payroll accounts; visits accounts as necessary to resolve service issues or secure business relationship
Assists in formulating a budget for account area and then operates within authorized budget; produces tracking reports for accounts; works on any other special projects
Performs other duties as required
Education & Experience
Bachelor’s degree in business management, marketing, or a related field and three to four years of job-related work experience acquiring and retaining accounts/customers or an equivalent combination of education and experience
Experience in the insurance industry, including two years with Aflac in a service-related department is preferred
Job Knowledge & Skills
Strong project planning, management, and budget/financial planning skills
Strong presentation, negotiation, and customer service skills
Knowledge of organizational behavior and management theory
Knowledge of personal computers and proficiency with prevalent software programs to perform analysis and organization of data in an informative and accurate format
Knowledge of payroll account management
Excellent interpersonal, communication, customer service, and telephone customer service skills to effectively interact with Aflac’s customers and associates
Good written and oral communication skills with the ability to give various types of presentations and motivate others to perform
Core Organizational Competencies
Action Oriented, Adaptability, Customer Focus, Ethics and Values, Integrity and Trust, Listening
Aflac is known for treating our employees exceptionally well. As one of the leaders in the insurance industry, we’re able to offer one of the most comprehensive health benefits packages available in corporate America, including free coverage from one of our pioneering insurance products, the Aflac Cancer policy. Our employees also enjoy a host of other benefits, including advancement opportunities, opportunities for continued education and professional development, merit increases and performance bonuses, profit-sharing 401(k), stock purchase plans, and many more.
Aflac - 6 months ago
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