The Account Manager is responsible to ensure that the site customer focused teams fully understand the Customer’s needs and expectations and to manage meeting or exceeding those expectations. Further the role requires that the customer’s expectations are managed regarding the capability of the plant or service area supporting the Customer’s needs. This will typically mean being involved in managing delivery schedules, or product development projects, quality plans and actions, new product introduction, site to site transfers, finding and deploying new solutions, monitoring financial performance and managing customer satisfaction. Provide collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, repair or design services and to take the lead on business as usual follow on business which is not being competitively quoted. Will typically manage a customer account or division with $250M plus annual revenue. The relationships will be complex in nature with interfaces to a number of different customer functional areas and a number of Celestica sites. Expectation is that the duties will be performed with minimum management supervision.
Advanced expertise in one or more areas of specialization; applies expertise cross-functionally. Work is guided by broad site objectives and corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment and independence are required in developing solutions and resolving unusual problem situations. Incumbents have decision-making authority and autonomy to deliver on goals of department/function, as applicable. Influences others cross-functionally to ensure department or functional goals met, and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals results in critical delay in Business Unit schedules and/or operation. May lead a regional functional area or project team with significant impact on company results, or may be an expert in their field, providing ideas, opinions and advice to others. Acts independently to determine new methods and procedures. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Interfaces with senior managers on issues related to the area of expertise. Maintains positive relationships with key customers, suppliers, etc., who have a significant impact on the success of the organization. May represent the organization in public speaking venues and/or community events.
Performs tasks such as, but not limited to, the following:
Acts as the primary interface between the customer and the company for managing specific programs to achieve planned objectives. Works with the site teams to plan and monitor activities to ensure that product deliveries and quality meet requirements and that projects/programs are on schedule. Projects/programs include: MRP volumes and commitments, new product development support, manufacturing readiness reviews and contract execution. Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs. Manages current and planned programs to achieve planned revenue. Monitors plans to meet commitments and schedules for customers. Coordinates action plans with the sites to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company and the products. Solicits performance feedback and communicates information to internal teams and departments. Prepares, distributes and analyzes customer surveys and self-assessments. Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues. Participates in forecasting and planning and monitoring of efficiency and execution of account strategies. Participates in the pricing/bid preparation process and contract development and management. Monitors the impact on inventory of order changes and establishes procedures and charges to the customers. Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.. Analyzes performance relative to targets. Develops and implements plans to address problem areas. Supports account planning, strategy development and sales. Works with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives. Participates in contract negotiations and helps develop long-term agreements on processes, charges, etc. Plays a key role in developing account sales strategies and in this capacity works directly with sales and marketing to implement with the customer.
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
- GPMs supporting design services must have a working knowledge of design systems, product architectures and product development project management.
- GPMs supporting repair services must understand WW logistics systems and product delivery methods
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations.
- horough understanding of business risks and price make up (Value add and Materials )
- Knowledge of systems asm and order fulfillment can be required
- Excellent customer contact, negotiation and problem resolution skills.
- Good presentation, database management and computer skills.
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
Ten plus years of relevant experience
Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience.
Ideal candidate to be based in California
Celestica - 22 months ago
Celestica may not be the mother of all board makers, but it definitely ranks among the leaders. One of the world's top electronics...