Account Manager
Dynamic Signal - San Bruno, CA

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Part of the Client Services / Account Management group, our Account Managers own customer relationships, and the process of mapping our customer needs to Dynamic Signal’s solution and driving increased value to our customers. Additionally, they become trusted advisors to our customers and product experts in Dynamic Signal’s technology.
If you can prove that you possess the attributes and experience below, we would LOVE to hear from you!

Responsibilities
  • Set and manage goals of the Dynamic Signal solution for our existing customers
  • Analyze and optimize product performance to meet customer objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Forecast key account metrics
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Partner with Product Management and Sales to drive account to implementation and contract renewals
  • Collaborate with cross-functional teams to scope out business opportunities and to deliver results (e.g. product enhancements, marketing needs)

Qualifications
  • Set and manage goals of the Dynamic Signal solution for our new and existing customers
  • Define overall strategy and analyze and optimize product performance to meet customer objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
  • Forecast key account metrics and develop periodic platform reports for client management
  • Operate as the lead point of contact for any and all matters specific to your customers – including overseeing ongoing community management (e.g. influencer identification, recruitment, content curation, engagement, report creation etc.)
  • Partner with Product Management and Sales to drive account to implementation and contract renewal
  • Collaborate with cross-functional teams to scope out business opportunities and to deliver results (e.g. product enhancements, marketing needs)
If you can prove that this is you, we would love to hear from you!

Personal attributes
  • Self-starter attitude with the ability to work with very little guidance and direction (we are a startup!)
  • Ability to anticipate and define next steps and future tasks based on sales pipeline and upcoming client needs
  • Ability to interact with client teams at various levels of technical and non-technical depth
  • Come up with creative approaches to satisfy data/analyses needs
  • Desire to always be thinking about what to do next
  • Passion for data, analytics and insights in the social web realm
Qualifications BONUS
If you consider yourself a social media junkie, blog regularly, or partake in the growing crop of mobile social apps tell us about it!

Dynamic Signal - 8 months ago - save job - copy to clipboard