Entirenet is currently seeking a highly talented and motivated Account Manager to join us. In this critical role, you will provide support to clients while ensuring customer satisfaction. The successful candidate must be able to grow existing accounts, present and articulate the capabilities and values of Entirenet solutions, and demonstrate excellent consulting skills.
Entirenet is a content and training development company specializing in creating knowledge engagement solutions. Experience in this industry is a definite plus.
Responsibilities
Maintain long-term account relationships, continuing to advise the client and identify additional opportunities
Create delighted customers by providing timely and proactive customer service
Proactively find new ways to strategically build and grow assigned accounts with minimal direction
In a team environment, successfully collaborate in the development and delivery of innovative, tailored solutions
Work with delivery teams to ensure that projects are delivered to client's requirements
Provide input and work with sales management on the development and refinement of account plans
Proactively identify process improvements
Act as escalation point for operational issues for the client
Effectively communicate account activities to internal teams.
3 – 5 years' experience providing solutions delivery to a strategic customer
3 – 5 years’ experience interacting with customers in relationship or account management roles
Experience growing accounts and achieving growth targets
Ability to understand client expectations and anticipate what will work best for a given client
Proven track record of successful sales support activity
Previous experience with content development, training solutions, or knowledge transfer preferred
Strong customer focus and ability to manage and resolve complex issues
Excellent oral and written communication skills
Outstanding presentation and interpersonal skills
Proven negotiating skills
Effective planning, organizational, and time management skills
Ability to multitask and work independently toward stated business goals
Demonstrated energy and enthusiasm in the workplace
Qualified candidates should submit a resume and cover letter to resume@entirenet.net. Please indicate in the subject line the position you are applying for. No phone calls, please.
Entirenet - 12 months ago
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