As an Account Manager at Eventbrite you will play a critical role in the success of some of our most high profile events. Working cross-functionally with our internal teams you will provide strategic oversight for the implementation of our product and manage communication with our most complex accounts. Building high level relationships focused on service and engagement, our Account Managers are valued partners in ensuring the long term success of our customers.
Oversee on-boarding and management of Eventbrite’s low and mid tier endurance, music, festival, and registration customers
Proactively employ your knowledge of the Eventbrite platform to provide top-notch client support and strategy
Build and maintain relationships with clients to ensure retention and recurring business
Utilize your knowledge of what makes an event work to assist clients in executing successful events
Facilitate interdepartmental communication to implement our online and on-site solutions
Facilitate customer communication and process between 10-15 hard printed ticket orders a week.
Manage customer expectations both internally and externally
1-3 years of Account Strategy/ Customer Support experience
Ability to manage multiple high priority projects simultaneously
Impeccable communication skills
A passion for/knowledge of the event industry
An analytical mindset and a creative spirit
Experience using CRM software and Excel
Strong interpersonal skills, with an ability to foster enduring client relationships