Account Manager | Email Manager
Infogroup - New York, NY

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YesMail has an exciting opportunity to join their NYC office as an Account Manager. In this position you will be responsible for the daily production, scheduling, delivery and reporting of targeted email communications on behalf of Yesmail’s Clients. Account Managers are the primary liaison between the Client and Infogroup’s production staff, organizing and managing the email workflow from asset production to reporting.

Essential Job Functions:
1. Email Management
a. Knowledge of Yesmail Enterprise application(s)
b. Understand client’s program objectives
c. Execute client communication and internal process (including HTML/text asset management, revision tracking, QA, client approval) for successful execution of email marketing calendar
d. Manage email marketing calendar
e. Participate in messaging calls
f. Update large mailing calendar weekly and as needed
2. Email Program Monitoring
a. Responsible for appropriate, proactive monitoring on all client mailings and program components along with other team members
b. Responsible for monitoring deliverability of client campaigns
3. Client Management
a. Responsible for submitting and facilitating client-related trouble tickets
b. Service clients as needed based on client type, lifecycle management and growth plans
c. Create, share and store client documentation along with other team members
4. Revenue Tracking
a. Support the Senior Account Manager in preparing accurate weekly forecasts for their assigned clients (using client's current contract pricing structure and messaging reports)
b. Support the Senior Account Manager in preparing accurate monthly billing sheets for their assigned clients (using client's current contract pricing structure and messaging reports)
5. Email Program Performance
a. Create and deliver messaging reports

Qualifications:
Knowledge, Skill, and Abilities:
1. Ability to communicate with clients professionally both written and verbal
2. Interest and aptitude with the online world (email, social networking, web sites)
3. Great organizational and time management skills
4. Ability to be detail-oriented in a multi-tasking production environment
5. Ability to provide on-going superior customer service
6. Proficient in MS Office and understanding of relational databases
7. Team player

Education, Experience, and Certification:
1. College graduate
2. 1+ years experience in online/interactive marketing or similar technology field

*PLEASE NOTE, THIS IS NOT A SALES ROLE AND WE ARE NOT LOOKING FOR CANDIDATES WHO HAVE BEEN IN THAT CAPACITY.

We’re revolutionizing the way companies connect with their customers and grow their businesses. Find out how you can join the movement at http://www.infogroup.com/about-us/careers.aspx. Please reference requisition number NYAOA2290.

At Yesmail Interactive, our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally. We hire dynamic individuals in variety of fields such as information technology, account management and client services, sales, marketing, administration and human resources.

Yesmail Interactive powers intelligent customer interactions. We give you the insights to recognize and understand your customer to deliver contextually relevant digital communications - while respecting their preferences and privacy. We help marketers evolve their customer relationships through intelligent interactions via technology, insights and services in a near real-time multi channel environment. We help you compete in the age of the customer.

Yesmail Interactive is an Infogroup company. Infogroup helps companies increase sales and customer loyalty through its high-value data and innovative multi channel digital and offline marketing solutions.

Affirmative Action/EEO Policy
At Infogroup, we are committed to attracting, retaining and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Infogroup does not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, disability, marital status, veteran status or any other prohibited basis under applicable federal, state or local law.

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http://www.yesmail.com/

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