Alabama-based Mspark, formerly MailSouth Inc., a leader in the direct marketing industry, offers our clients a suite of marketing products and services including direct mail, digital and database solutions. Every month we deliver consumer focused advertising programs to over 22 million U.S. households in 500 markets in 27 states.
An Account Manager (AM) is key to maintaining the relationship between Mspark and their clients. AMs are the liaison between the client and the creative team to ensure the client's needs and goals are being met on every ad. AMs partner with their Sales Reps in securing client reservations and problem solving. The AM also manages everything from mailing profiles to order details to coordinate the delivery of our products.
Education and Training:
Account Manager’s must have a bachelor's degree and preferred two- three years of experience in the field. The ability to manage a wide variety of tasks at one time is a must with a strong emphasis on leadership. Previous advertising or print experience is a plus.
Check the status of your client's reservations, place orders as necessary
Contact your sales reps at least once throughout the day to discuss current and upcoming orders and art
Initiate new ads for your clients
Review and present ad proofs to your client for approval
Communicate the client's feedback and/or problems to Sales and discuss the next steps.
The typical day is laid out above, however below are areas that are commonly misconceived regarding this position:
While AMs do partner with and support the sales team, this is not a sales position and is not directly involved in the selling process.
AMs are commonly confused as members of the Graphics team. They do provide input on layout, coupon offers and copy; however AMs do not design the materials.
Their job is to manage the client's account and act as the key contact between the client, Sales Rep and Mspark.
We value our employees and know that without great employees, Mspark cannot succeed. We provide a company culture where communication is encouraged, ideas are welcomed and individual contribution is validated.
Comprehensive training- During your first few weeks you will go through training that includes order, reservation, ad layout and overall thorough training with real life scenarios
Medical, dental and vision insurance
401(k ) plan with generous corporate match and 100% vesting from day one
Flexible Spending Account
Employee Assistance Program
TelaDoc physician consultations (Allows you to skip the trip to the doctor’s office and get a prescription phoned in instead)
Ability to communicate clearly both verbally and written
Must be well-organized
Proven customer service skills and the ability to work with a wide range of peopl
High level of attention to detail and time management skills
Proficient computer skills, specifically Microsoft Office Suite
Must be able to handle pressure and deadlines well
Keyword: graphics, client service, customer service