Account Manager
NetCracker Technology - Atlanta, GA

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Responsibilities:
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  • Act as a guide and strategic partner to customers by becoming intimately knowledgeable about their customers' key business challenges
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  • Be accountable for day-to-day operations and resolving major issues with the customer
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  • Ensure that the NetCracker Delivery Process and Engagement Model are followed for their accounts
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  • Take responsibility for the well-being of long-term customer relationships for both the customer and NetCracker
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  • Be the final point of accountability for the delivery of NetCracker solutions
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  • Lead commercial negotiations with the customer in alignment with NetCracker Finance and Legal
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  • Master contractual agreements between NetCracker and the customer
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  • Be responsible for achieving annual goals as identified on personal goal sheets
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  • Become a trusted advisor to the customer and a reliable focal point for business and systems issues
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  • Fully understand the customer's business challenges, culture, and environment, specifically market trends, future technology, competition, and partners that may affect the customer's business
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  • Develop and lead the Account Team while advocating NetCracker values and acting as a mentor, coach, and developer of talent on the team
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  • Identify and develop third-party and partner business relationships and opportunities, taking due regard for NetCracker corporate relationships
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  • Complete an annual Customer Satisfaction Survey following the NetCracker process and complete a follow-up action plan
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  • Prepare an Annual Account Plan (AAP) and monitor performance against the plan
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  • Maintain NetCracker’s standards of business conduct with respect to customers and partners

Requirements:

Education:
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  • Bachelor’s Degree
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  • MBA preferred

Experience:
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  • Extensive experience developing and maintaining senior level relationships with Communications Service Providers (CSPs)
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  • Experience managing account P&L in complex project environments
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  • Experience selling complex solutions to CSPs
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  • Proven sales track record

NetCracker Technology - 19 months ago - save job - block
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