Account Manager
NewsCred - New York, NY

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Job Description

We are looking for an exceptional account manager to manage client relationships at a fast paced, well-funded B2B startup in the online media space. Our clients are large media companies, publishers and brands that use our products to create dynamic high quality content experiences.

Qualifications

RESPONSIBILITIES
  • Field and resolve client support issues
  • Manage client relationships and own all stages of the client lifecycle
  • Responsible for managing the client on-boarding process and integration
  • Responsible for keeping current clients happy and delivering exceptional client service on a day-to-day basis
  • Effectively manage multiple projects in tandem, while maintaining deadlines
  • Manage the overall client relationship by setting and delivering upon client expectations
  • Work with sales team to identify potential client issues and transition account ownership to Client Services for new customers implementations
  • Collaborate with product team, sales and engineering to continuously improve NewsCred processes, product, and customer experience

SKILLS & EXPERIENCE
  • Some Account Management / Customer Support experience required
  • Quick learner capable of handling concurrent tasks in a fast paced environment
  • A self-starter with excellent communication and strong problem-solving skills
  • Personable and comfortable in business and social situations
  • Technical ability and experience with API technology a plus

EDUCATION

Bachelors degree

Additional Information NewsCreds Benefits include:
  • Competitive salary
  • Equity eligibility
  • Awesome culture - passionate, driven and fun team
  • Health insurance, dental, monthly metro cards, etc
  • Flexible vacation policy
  • Opportunity for travel and conference attendance
  • Unlimited classes, books, etc

All your information will be kept confidential according to EEO guidelines.

About this company
We founded NewsCred in 2008, and this is a story of perseverance. The initial idea for NewsCred was seeded in Dhaka, Bangladesh where we...