Account Manager
ReachLocal - Miami, FL

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Did you know that local businesses are shifting more and more marketing dollars from offline to online? And by 2014, local online ad spending is expected to grow from $15.2 billion to $36.7 billion as local businesses realize the power of the Internet to reach new customers. At ReachLocal, helping businesses advertise online is just one part of what we do.

Job Summary:
ReachLocal’s Account Managers play a key role in our Local Sales Organization. They work exclusively with our Internet Marketing Consultants ( Account Executives) to help grow and retain their customer base. They also communicate directly with current clients regarding their advertising campaigns, renewal, performance, metrics and several additional facets of our emerging technology on a regular basis.

Time Management


Dynamic Personality

Problem Solver Extraordinaire

Customer Retention Skills

Sales-minded Demeanor

Job Skills & Responsibilities:
Effective client interaction/communication to ensure an excellent customer experience

Building rapport and strong relationships with existing client base to increase retention

Media expert on all products & their functionality

Ability to explain complex technical concepts to potential and current customers

Solve technical issues; interface with multiple support organizations within ReachLocal to resolve any issues that may arise during the lifetime of a campaign

Advertising campaign entry

Help manage all necessary paperwork and assist customers through the on-boarding process

Monitor the performance of all advertising campaigns

Responsible for staying on top of all advertising renewals and assisting in running renewal appointments

Assist the IMC in updating with all prospect and client information for accurate sales reporting

Assist the IMC with research to prepare for meetings, create proposals, gather articles, and any other types of marketing material as needed

General administrative duties as needed

Key Skills:
Proficient use of Microsoft Office applications including Microsoft Word, Excel and PowerPoint

Intellectually curious in the online, digital, and interactive marketing world

Familiarity with CRM tools, such as, SAP, or other database systems

Qualifications :
1-5 years working experience in a marketing, sales ( inside or outside) or customer service role

Compensation & Benefits:
Competitive base salary and performance-based residual income

Medical, dental, vision, 401 ( k)

Expense reimbursement program

About ReachLocal
Founded in 2004, ReachLocal is a public U.S. corporation ( NASDAQ: RLOC) and is the leading provider of online marketing solutions designed specifically for local businesses. A pioneer in local online marketing, ReachLocal was named the No. 1 Fastest Growing Company in North America on the Deloitte Technology Fast 500™. Headquartered in Woodland Hills, California, ReachLocal has over 1,000 employees operating in more than 40 offices in the United States, Australia, Canada, Japan and the United Kingdom.

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When looking to broaden their online presence, local business owners can get a hand from ReachLocal. Targeting small to midsized businesses,...