Did you know that local businesses are shifting more and more marketing dollars from offline to online? And by 2014, local online ad spending is expected to grow from $15.2 billion to $36.7 billion as local businesses realize the power of the Internet to reach new customers. At ReachLocal, helping businesses advertise online is just one part of what we do.
ReachLocal’s Account Managers play a key role in our Local Sales Organization. They work exclusively with our Internet Marketing Consultants ( Account Executives) to help grow and retain their customer base. They also communicate directly with current clients regarding their advertising campaigns, renewal, performance, metrics and several additional facets of our emerging technology on a regular basis.
Problem Solver Extraordinaire
Customer Retention Skills
Job Skills & Responsibilities:
Effective client interaction/communication to ensure an excellent customer experience
Building rapport and strong relationships with existing client base to increase retention
Media expert on all products & their functionality
Ability to explain complex technical concepts to potential and current customers
Solve technical issues; interface with multiple support organizations within ReachLocal to resolve any issues that may arise during the lifetime of a campaign
Advertising campaign entry
Help manage all necessary paperwork and assist customers through the on-boarding process
Monitor the performance of all advertising campaigns
Responsible for staying on top of all advertising renewals and assisting in running renewal appointments
Assist the IMC in updating Salesforce.com with all prospect and client information for accurate sales reporting
Assist the IMC with research to prepare for meetings, create proposals, gather articles, and any other types of marketing material as needed
General administrative duties as needed
Proficient use of Microsoft Office applications including Microsoft Word, Excel and PowerPoint
Intellectually curious in the online, digital, and interactive marketing world
Familiarity with CRM tools, such as Salesforce.com, SAP, or other database systems
1-5 years working experience in a marketing, sales ( inside or outside) or customer service role
Compensation & Benefits:
Competitive base salary and performance-based residual income
Medical, dental, vision, 401 ( k)
Expense reimbursement program
Founded in 2004, ReachLocal is a public U.S. corporation ( NASDAQ: RLOC) and is the leading provider of online marketing solutions designed specifically for local businesses. A pioneer in local online marketing, ReachLocal was named the No. 1 Fastest Growing Company in North America on the Deloitte Technology Fast 500™. Headquartered in Woodland Hills, California, ReachLocal has over 1,000 employees operating in more than 40 offices in the United States, Australia, Canada, Japan and the United Kingdom.
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When looking to broaden their online presence, local business owners can get a hand from ReachLocal. Targeting small to midsized businesses,...